Michaela Mattson
Pawtucket
Summary
Dynamic and results-oriented Customer Service Agent with 8 years of experience in sales, marketing, and customer service. Proven expertise in greeting and serving guests and providing exceptional customer service. Skilled in coordinating front-end activities, cash handling, and merchandise organization. Known for strong communication, active listening, and problem-solving abilities. A dedicated team player with a passion for delivering top-notch service.
Overview
9
9
years of professional experience
Work History
Advanced Client Solutions
Bank of America
Lincoln
11.2025 - Current
- Managed high call volumes while maintaining quality service standards.
- Maintained up-to-date knowledge of products and services for informed assistance.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Handled escalated customer service issues professionally and efficiently.
Head Teller
Citizens Bank
North Smithfield
12.2024 - Current
- Supervised daily cash operations and ensured compliance with banking regulations.
- Trained and mentored new tellers on customer service and transaction processes.
- Managed cash drawer accuracy and performed regular cash reconciliations.
Attractions Cast Member
Walt Disney World Resort
Orlando
01.2022 - 03.2024
- Maintained an up-to-date knowledge of multiple ride operations, policies, and procedures
- Monitored guests on rides to ensure a safe and enjoyable experience
- Followed all safety protocols and maintained the highest level of safety for guests
- Explained ride and safety instructions to guests in a clear and concise manner
Sales Agent
Exploria Resorts
Orlando
09.2021 - 02.2022
- Answered and managed incoming and outgoing phone calls, providing accurate information and resolving customer inquiries
- Exceeded monthly quotas through effective sales of timeshare packages
Teller I
Pawtucket Credit Union
North Providence
12.2019 - 02.2021
- Cross-sold bank products and services, resulting in an increase in product sales
- Provided excellent customer service and resolved customer issues
- Processed deposits, withdrawals, transfers, and other banking transactions
- Educated customers on bank policies and procedures
Customer Service/Front End Supervisor
Shaw's Supermarket
North Providence
12.2016 - 08.2020
- Provided excellent customer service and resolved customer issues
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
GED -
Community College of RI
02.2019
Skills
- Problem Solving
- Leadership Skills
- Effective Time Management
- Adaptability
- Teamwork
- Active Listening
- Problem Solving
- Attention to Detail
- Organization Skills
Timeline
Advanced Client Solutions
Bank of America
11.2025 - Current
Head Teller
Citizens Bank
12.2024 - Current
Attractions Cast Member
Walt Disney World Resort
01.2022 - 03.2024
Sales Agent
Exploria Resorts
09.2021 - 02.2022
Teller I
Pawtucket Credit Union
12.2019 - 02.2021
Customer Service/Front End Supervisor
Shaw's Supermarket
12.2016 - 08.2020
GED -
Community College of RI