Michaela McDonald
San Antonio,TX
Summary
Seeking Full-time employment in a position where I can utilize my Customer Service and Leadership skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillard's, Inc.
San Antonio
07.2023 - Current
- I merchandise, and help customers find items, I stock and ring up customers.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Magistrate Court Clerk
Bexar County
San Antonio
10.2022 - 07.2023
- Reviewed documents, determined the appropriate documents to present to Magistrate, prepared and routed legal documents, administers oath for parties involved in individual cases, generated warrants, communicated with Magistrate, general public, attorneys and other departments.
- Enhanced court efficiency by streamlining case management processes and implementing organizational improvements.
- Applied legal knowledge to analyze complex issues, resulting in well-reasoned decisions and judgments.
- Contributed to the development of local rules governing court procedures and practices, ensuring consistency and fairness for all parties involved.
Shift Leader
Taco Bell
San Antonio
10.2018 - 09.2022
- Managed and supervised a team of 10, assigned team duties, gathered, processed, counted and deposited money, cleaned, sanitized and organized dining room area, verified inventory, maintained excellent customer service during fast-paced lunch and dinner rushes.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Front Desk Receptionist
Just Fitness 4U
Lilburn
07.2015 - 07.2017
- Greeted members and guests, answered phones, scheduled appointments, performed other clerical duties, discussed membership and collected payments, gave tours of the gym.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Certificate in Medical Assisting -
Quest College
San Antonio, TX06.2019
High School Diploma -
Berkmar High School
Lilburn, GA06.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Outgoing Personality
- Verbal/written communication
- Cash Handling Accuracy
- Conflict Resolution
- Building rapport
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Dillard's, Inc.
07.2023 - Current
Magistrate Court Clerk
Bexar County
10.2022 - 07.2023
Shift Leader
Taco Bell
10.2018 - 09.2022
Front Desk Receptionist
Just Fitness 4U
07.2015 - 07.2017
Certificate in Medical Assisting -
Quest College
High School Diploma -
Berkmar High School