Michaela Neal
Springfield,MO
Summary
Compassionate and resilient Behavioral Health Technician with a solid background in mental health support and documentation. Skilled in crisis handling, medication administration/compliance, and conflict de-escalation, consistently ensuring patient safety while fostering a supportive environment.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Behavioral Health Technician
Burrell Behavioral Health Center
Springfield
11.2023 - Current
- Monitored patient behavior and reported changes to clinical staff.
- Assisted in implementing individualized care plans for clients.
- Provided support during therapeutic activities, enhancing engagement and participation.
- Documented patient progress accurately through daily logs for treatment evaluations.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Education
Bachelor of Arts - Psychology
University of Missouri
Columbia, MO05-2024
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Medication administration
- Incident reporting
- Records maintenance
- Safety management
- Log updating
- Patient observation
- Crisis handling
- Client transportation
- Mental health support
- HIPAA requirements
Certification
- L1MA
- Crisis Prevention Intervention
- CPR/First Aid
Timeline
Behavioral Health Technician
Burrell Behavioral Health Center
11.2023 - Current
Bachelor of Arts - Psychology
University of Missouri