Malikk J. Austin
Princeton
Summary
Logistics Specialist with over 7 years of experience in fast paced and growing organizations. Skilled in maintaining courteous and professional interactions with a myriad of customers and clients from diverse backgrounds. Ability to identify meaningful metrics for a given business objective and translate analyses into tangible recommendations. Eager to learn, easy to train, and highly adaptable to change. Sincere desire to complement existing experiences to gain a better understanding of Information Technology through an organization willing to provide an opportunity to learn and grow. Known for exceptional leadership and professionalism. Dedicated to ensuring safety and efficiency amongst cross functional teams.
Overview
8
8
years of professional experience
Work History
Premises Technician
AT&T
Carrollton, TX
01.2023 - Current
- Installed and maintained telecommunications equipment, ensuring optimal performance and customer satisfaction.
- Conducted routine inspections of premises infrastructure to identify and resolve technical issues promptly.
- Collaborated with cross-functional teams to troubleshoot service disruptions and enhance operational efficiency.
- Documented service activities in tracking systems, maintaining accurate records for reporting and analysis.
- Implemented best practices for equipment maintenance, reducing downtime and improving service reliability.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
Logistics Specialist
Samsung
Plano, TX
08.2022 - 01.2023
- Coordinated logistics operations to ensure timely delivery of products across multiple regions.
- Analyzed supply chain processes to identify areas for efficiency improvements and cost reduction.
- Managed inventory levels using advanced tracking systems, ensuring accuracy in stock management.
- Collaborated with cross-functional teams to streamline order processing and enhance customer satisfaction.
- Oversaw compliance with safety regulations, minimizing risk and promoting a safe working environment.
Automated Logistics Clerk
United States Army
Colorado Springs, CO
07.2018 - 06.2022
- Responsible for supervising and performing management and warehouse functions to maintain equipment records and parts.
- Responsible for regulating the supply chain of an organization by performing administrative tasks such as monitoring inventory levels, arranging transportation methods, and managing shipping schedules.
- Responsible for handling the flow of goods and materials and collaborating with smaller entities and facilities to refine and form systems to reduce costs and improve expediency through accuracy in reporting and ensuring best practice accountability measures.
- Supervisor duties included being responsible for a small team of personnel and approximately $30M worth of equipment while exceeding operational efficiency goals set by the organization.
- Dispatched military vehicles utilizing a streamlined system that ensured a quick turn-around from start to finish thereby increasing unit readiness and supporting operations in fast-paced environments.
- Oversaw a logistical system utilizing GCCS-army providing 200+ customers with parts in the logical warehouse.
Education
Associate of Applied Science - Technology Management
Collin County Community College
Plano, TX05-2028
Skills
- Logistics
- Training & Development
- Team Supervision
- Configure & Install
- Policy Implementation
- Risk Management
- Research
- Troubleshooting
- IT Networks
- Organizational Communication
- Software: Microsoft Office 365 Suite GCCS - Army
- Operating Systems: Microsoft Windows
Job Related Training
Security Clearance, GCCS-Course, Logistics Certification
Timeline
Premises Technician
AT&T
01.2023 - Current
Logistics Specialist
Samsung
08.2022 - 01.2023
Automated Logistics Clerk
United States Army
07.2018 - 06.2022
Associate of Applied Science - Technology Management
Collin County Community College