Michaela Owen
Sacramento
Summary
Community Manager with 9+ years of expertise in property management, renowned for innovative strategies that enhance tenant satisfaction and operational efficiency. Proficient in leveraging skills in community engagement, financial reporting, and vendor management to drive occupancy rates and streamline processes. Passionate about fostering positive community relationships and implementing forward-thinking solutions to elevate resident experiences.
Overview
8
8
years of professional experience
Work History
COMMUNITY MANAGER
Clarion Management
Sacramento
07.2024 - Current
- Hire and train team, enhancing operational efficiency and income opportunities
- Manage rent collection and legal procedures, ensuring compliance and timely reporting
- Analyze monthly performance, prepare variance reports, and develop annual budgets
- Oversee contractor work quality, safety compliance, and risk management
- Identify repair needs with maintenance, ensuring high curb appeal and safety standards
- Drive revenue growth through strategic rental pricing and proactive maintenance management while ensuring high tenant satisfaction levels
- Analyze market trends and property performance metrics to implement data-driven improvements and maximize property value
- Build strong partnerships with service vendors while coordinating maintenance, renovations, and property improvements to enhance asset value
- Resolve tenant concerns promptly while maintaining positive relationships and ensuring compliance with property regulations
- Streamline operational workflows through strategic vendor partnerships and data-driven property management decisions, optimising resource allocation and service delivery
- Lead comprehensive property maintenance programmes while implementing market-responsive rental strategies to drive sustainable revenue growth and tenant retention
COMMUNITY MANAGER
Sunrise Management
Elk Grove
08.2021 - 12.2023
- Conducted property inspections ensuring compliance, enhancing tenant satisfaction
- Implemented leasing strategies, boosting occupancy rates significantly
- Managed tenant relations, resolving complaints and ensuring timely maintenance
- Negotiated leases and agreements, optimizing contract terms for property management
- Monitored market trends, advising on property improvements for value increase
- Led property operations, optimized tenant satisfaction through proactive maintenance scheduling and swift issue resolution, while managing budgets and vendor relations
- Coordinated with cross-functional teams to streamline leasing processes, enhance resident experience, and maintain high occupancy rates through strategic marketing
- Managed comprehensive property inspections, lease compliance, and maintenance requests while ensuring adherence to local housing regulations
- Fostered positive community relationships through resident engagement programs, conflict resolution, and responsive communication channels
Floating Manager/Lease-Up Manager
FPI Management
Reno
07.2019 - 12.2019
- Host open houses, model tours, and community events to attract tenants.
- Ensure the property meets branding and presentation standards.
- Collaborated with other departments to identify opportunities for improved efficiency.
- Develop and implement lease-up marketing strategies.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed daily sales reports and analyzed metrics to identify trends.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Negotiated contracts with vendors to secure favorable terms and pricing.
COMMUNITY MANAGER
FPI Management
Citrus Heights
11.2016 - 06.2019
- Managed property operations, ensuring smooth move-ins and move-outs with consistent inspections
- Led a high-performing team, enhancing engagement and reducing turnover through effective mentoring
- Collected and managed rent payments, ensuring timely deposits and addressing delinquencies efficiently
- Developed marketing strategies to boost revenue and customer satisfaction, analyzing market competition
- Ensured compliance with financial reporting and payroll accuracy, supporting operational efficiency
- Led residential community operations, streamlined maintenance processes, and enhanced tenant satisfaction through proactive communication and issue resolution
- Developed strong relationships with residents while managing property operations, coordinating events, and maintaining high occupancy rates
- Orchestrated maintenance schedules, vendor relationships, and resident communications while ensuring compliance with property management regulations
- Implemented new resident engagement programmes, modernised communication channels, and optimised maintenance request systems
- Streamlined rent collection processes and financial reporting while maintaining robust tenant relationships and high occupancy rates
- Revolutionized community engagement through modern communication systems and resident-focused programs that transformed service standards
Education
HIGH SCHOOL DIPLOMA -
Bella Vista High School
USSkills
- Property Management
- Marketing
- Customer Service
- Team Management
- Budgeting
- Operations Management
- Leasing
- Fair Housing
- Microsoft Office
- Yardi
- Onesite
- Accounting
- Community Engagement
- Vendor Management
- Financial Reporting
- Conflict Resolution
- Data Analysis
- Tenant Relations
- Project Coordination
- Market Research
- Strategic Planning
- Property inspections
- Budget management
- Team Training
- Leasing strategy development
- Team building
Timeline
COMMUNITY MANAGER
Clarion Management
07.2024 - Current
COMMUNITY MANAGER
Sunrise Management
08.2021 - 12.2023
Floating Manager/Lease-Up Manager
FPI Management
07.2019 - 12.2019
COMMUNITY MANAGER
FPI Management
11.2016 - 06.2019
HIGH SCHOOL DIPLOMA -
Bella Vista High School