Michaela Owens

As the 3rd Shift Assistant Inventory Control Manager, I oversee three different inventory teams across the overnight shifts; my primary tasks are to ensure that the team’s priority work is completed in a timely manner while maintaining high accuracy and abiding by our expectations and metrics.

• Experience utilizing Microsoft Outlook, Excel, Documents, and other in house computer programs.
• Attention to detail in reports and day to day operations.
• Ability to communicate effectively across multiple platforms and shifts to ensure consistency.
• Adherence to policy and confidential information.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Streamlined inventory management processes, improving accuracy and reducing discrepancies.
• Coordinated cross-departmental communication to facilitate project execution and operational alignment.
• Implemented process improvements that enhanced workflow efficiency and reduced bottlenecks.
• Mentored junior team members, fostering professional development and knowledge sharing within the team.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

• Oversee daily tasks of the Teams (Inventory Control, Expeditors, Bin Maintenance, Product Placement, Quality Assurance, and Shrink Wrap.)
• Assisting with the training of new team members.
• Mentored junior team members, fostering skill development and promoting a collaborative work environment.
• Coordinated with management to align team goals with company objectives, ensuring cohesive project execution.
• Computer experience: Excel, Outlook, and Word as well as in-house programs (IDS) used by the warehouse for daily tasks.
• Trained on warehouse equipment such as stock pickers and turret trucks.
• Cross-trained in other departments (shipping, consolidation, replenishment) when needed.
• Facilitated regular team meetings to discuss progress, address challenges, and celebrate successes collaboratively.
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

• Led daily operations to ensure seamless service delivery and customer satisfaction.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Oversaw daily operations to maintain store cleanliness and organization.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Oversaw daily tasks.
• Opened/Closed the store.
• Helped maintain a clean facility. (Restaurant regularly had inspections.)
• Food preparation.
• Trained other employees on both in the kitchen and on the floor (customer interactions, register, online and phone orders.)
• Worked on the floor with employees, working directly with customers, operating the register and preparing food.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.