Michaela Roxas
Walnut,CA
Summary
To obtain a full-time position in public service for LA County as a Management Fellow.
Overview
7
7
years of professional experience
Work History
Intermediate Typist Clerk
Public Defender’s Office
05.2024 - Current
- Perform Live Scans for incoming employees and volunteers, adhering to HR policies and procedures.
- Process critical documents according to specialized HR procedures and uploaded each to the HR databases, ensuring accurate and timely record-keeping.
- Assist in the coordination of employee orientations.
- Analyze documents for completeness, accuracy, and compliance with legal requirements.
- Address questions and concerns by the Public Defender’s employees concerning such matters as regulations, procedures and the preparation and filing of legal forms and applications.
- Assist with payroll processing, including data entry, timekeeping, and resolving payroll discrepancies.
Cyber Claims Assistant
Tokio Marines HCC
07.2021 - 05.2024
- Maintained multiple databases (ImageRight, Infinity, Velocity) of claims-related information and ensure data security and compliance.
- Processed and reviewed claims and perform data entry, ensuring accuracy and completeness.
- Maintained an organized filing system, resulting in a 15% reduction in claim retrieval time.
- Streamlined claim processing by utilizing fraud detection techniques to identify urgent ransomware cases.
- Utilized fraud detection techniques and tools to identify suspicious activities, potential fraudulent claims, and escalated them for further investigation.
- Improved workflow efficiency by implementing a digital document management system, resulting in a 25% reduction in manual paperwork and increased productivity.
- Maintained confidentiality and handled sensitive information in accordance with company regulations and data security protocols.
Graduate Research Assistant
A.C.E.N.T Laboratory
06.2019 - 07.2021
- Investigated effects of HIV on memory processes, conducted data analysis, and co-authored research papers.
- Conducted and wrote own research investigation regarding the effects of HIV on memory processes by developing research questions, designing methodologies, and collecting and analyzing data.
- Interpreted and analyzed qualitative and quantitative data to accomplish critical projects using a statistical software.
- Supervised and trained undergraduate students, ensuring that they pay explicit attention to minute details regarding the database.
- Delivered research findings at scientific conferences and departmental staff, effectively communicating complex concepts to both scientific and lay audiences.
Behavioral Interventionist
ACES Comprehensive Educational Services
06.2017 - 06.2019
- Provided one-on-one behavioral intervention services to children with autism, upheld HIPAA regulations, collaborated with therapists, and provided parent support.
- Collaborated with Board Certified Behavioral Analysts, speech therapists, and occupational therapists to provide comprehensive care and ensure integrated treatment approaches.
- Responded to crisis situations and maintained effective relationships with clients.
- Maintained accurate and detailed documentation of client progress, session notes, behavior plans, and treatment updates.
Education
Master of Arts - Psychology; Clinical Research
California State University, Northridge
Northridge, CA05.2021
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino, CA06.2018
Skills
- Proficiency in Microsoft Suite
- Proficiency in IBM SPSS Statistics
- Strong interpersonal skills
- Strong problem-solving skills
- Team collaboration and leadership
- Strong power of analytical reasoning
- Detail-oriented
- Fluent in conversational Tagalog
Timeline
Intermediate Typist Clerk
Public Defender’s Office
05.2024 - Current
Cyber Claims Assistant
Tokio Marines HCC
07.2021 - 05.2024
Graduate Research Assistant
A.C.E.N.T Laboratory
06.2019 - 07.2021
Behavioral Interventionist
ACES Comprehensive Educational Services
06.2017 - 06.2019
Master of Arts - Psychology; Clinical Research
California State University, Northridge
Bachelor of Arts - Psychology
California State University, San Bernardino
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