Michaela Santos
Cedar Park,TX
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Pm Pediatrics
07.2023 - 02.2026
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Assisted with administrative tasks such as filing documents or preparing mailings.
- Ensured compliance with organizational policies and procedures related to patient care.
- Kept track of supplies inventory ensuring adequate stock levels at all times.
- Entered data into electronic health record system accurately and timely.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
Mother and Child Resource Volunteer
A Mother's Hope
07.2022 - 12.2024
- Executed tasks remotely with independence, contributing to team efforts during fundraising events.
- Assisted with fundraising efforts and events
- Reached out to local day cares and schools in order to connect with single mother's needing daycare tuition assistance, holiday gifts, and other necessities for themselves and their children
- Reached out to local churches, businesses, and community members to collect food, diapers, wipes, clothing, toys, and household items for single mothers needing assistance during challenging economic times.
- Used strong interpersonal communication skills to convey information to others.
Administrative Assistant
Bright Start Learning Center
05.2016 - 01.2024
- Provided tours of the center to inquiring parents.
- Created training packets for teachers.
- Maintained 10-15 teacher files and ensured that trainings were kept up to date in accordance with state licensing requirements.
- Created monthly newsletters for parents.
- Created enrollment packets.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Maintained approximately 60-70 student files and ensured that paperwork such as shot records, allergy information, and emergency contacts were kept up to date.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Proofread documents for grammar accuracy prior to submission.
- Provided cross-coverage support for other administrative personnel.
- Greeted and screened visitors to direct to correct employee or office.
- During the Covid-19 pandemic I managed all correspondence from our local health department and ensured that we were operating in accordance with their guidelines as the situation developed.
Student Practicum
University of Texas School of Public Health
07.2021 - 09.2021
- Worked with researchers from the UT school of public health on the SPAN research project which was developed to address the growing concern of childhood obesity in Texas.
- Helped create promotional flyers for the project.
- Helped create educational activity sheets for the students.
- Organized resources into an Excel sheet.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
Education
Master's Degree - Public Health
South University
Austin2022
Bachelor of Science - Health Sciences
South University
Austin, TX2018
Skills
- Office administration
- Patient registration
- Medical terminology
- HIPAA compliance
- EMR / EHR
- E-Clinical Works
Timeline
Medical Receptionist
Pm Pediatrics
07.2023 - 02.2026
Mother and Child Resource Volunteer
A Mother's Hope
07.2022 - 12.2024
Student Practicum
University of Texas School of Public Health
07.2021 - 09.2021
Administrative Assistant
Bright Start Learning Center
05.2016 - 01.2024
Bachelor of Science - Health Sciences
South University
Master's Degree - Public Health
South University