Michaela Stowe
Tolleson,Arizona
Summary
Compassionate and detail-oriented Patient Access Specialist with experience in high-volume healthcare environments. Skilled in patient registration, insurance verification, billing, and appointment scheduling. Adept at providing exceptional customer service, resolving issues efficiently, and maintaining strict HIPAA compliance. Recognized for strong communication, problem-solving abilities, and a professional approach that ensures smooth and positive patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Chilis's Bar and Grill
Phoenix, AZ
11.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Patient Access Representative
Conifer Healthcare Solutions
Goodyear, AZ
05.2023 - 10.2023
- Greeted and registered patients, verifying insurance coverage and ensuring accurate demographic and medical information.
- Collected copayments, processed billing, and explained financial responsibilities to patients with professionalism and clarity.
- Scheduled patient appointments, coordinated referrals, and supported clinical teams in maintaining smooth patient flow.
- Demonstrated strong communication and customer service skills, assisting patients with questions and concerns both in person and over the phone.
- Maintained compliance with HIPAA and organizational policies while handling sensitive medical and financial information.
- Collaborated with providers, nurses, and administrative staff to deliver seamless patient experiences.
Customer Service Representative
Maximus
Phoenix, AZ
09.2020 - 04.2023
- Manage a high-volume call flow, averaging 100 inbound calls daily, while maintaining professionalism and empathy.
- Utilize advanced communication, active listening, and problem-solving skills to resolve customer concerns effectively.
- Recognized for excellence in customer service three call recordings selected by management as training tools.
- Assist customers with billing inquiries, providing clear explanations and tailored solutions.
- Deliver accurate information while adhering to company guidelines and conversational scripts, consistently meeting time targets.
Education
Certificate - Medical Assisting
Altrain Medical and Dental Assisting Academy
Peoria, AZ02.2025
Diploma -
Desert Edge High School
Goodyear, AZ05.2012
Skills
- Patient Registration & Scheduling
- Insurance Verification & Billing
- HIPAA Compliance & Confidentiality
- High-Volume Call Handling & Customer Service
- Conflict Resolution & Problem Solving
- Strong Communication & Active Listening
Certification
- Certified Clinical Medical Assistant – in progress
- AHA BLS Certified for Adults, Children, and Infants
- Working Knowledge of Medical Software System and EHR Software
Timeline
To-Go Specialist
Chilis's Bar and Grill
11.2023 - Current
Patient Access Representative
Conifer Healthcare Solutions
05.2023 - 10.2023
Customer Service Representative
Maximus
09.2020 - 04.2023
Certificate - Medical Assisting
Altrain Medical and Dental Assisting Academy
Diploma -
Desert Edge High School