Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Work
Timeline
Generic

Michaela Terner

Tucson,AZ

Summary

Recent Psychology graduate from the University of Arizona with experience in customer service, fundraising, and event coordination. Skilled in communication, leadership, and problem-solving, with a proven ability to engage diverse groups and manage high-pressure situations. Passionate about creating positive experiences and driving organizational success.

Overview

6
6
years of professional experience

Work History

Server

Doughbird Restaurant
Tucson, AZ
05.2023 - Current
  • Delivered outstanding customer service through attentive and courteous support to diverse clientele.
  • Manages high-pressure situations with grace and efficiency, ensuring a positive dining experience for all guests.
  • Collaborate with team members to streamline service, maintain cleanliness, and handle customer concerns professionally.

Intern

College of Social and Behavioral Sciences
Tucson, AZ
01.2023 - 12.2024
  • Leveraged digital platforms for effective promotion and engagement in UA Discourse Series campaigns.
  • Support event logistics, including planning, setup, and execution; to ensure well-organized and engaging experiences for attendees.
  • Collaborated with faculty and student organizations to enhance program visibility.

Supervisor

Wilson Bennett Technology
Tucson, AZ
08.2022 - 05.2023
  • Trained, coached, and mentored student callers to improve donor engagement, communication skills, and call effectiveness.
  • Led a team that successfully raised over $300,000 in donations within a single year.
  • Developed creative strategies to foster a positive, motivating, and results-driven work environment.

Restaurant Worker

Jack's Urban Eats Restaurant
Granite Bay, CA
06.2020 - 01.2023
  • Provided excellent customer service by accurately taking orders, preparing food, and ensuring a positive dining experience.
  • Upheld continuous sanitation and organization standards in a busy restaurant setting while aiding in food service.
  • Worked efficiently as part of a team to handle busy shifts, resolve customer concerns, and maintain restaurant standards.

Student Caller

Ruffalo Noel Levitz
Tucson, AZ
11.2021 - 05.2022
  • Single-handedly fundraised over $25,000 for the University of Arizona.
  • Engaged alumni and parents in discussions about University of Arizona experiences.
  • Secured gifts by cultivating relationships with alumni and parents via phone.

Swim Instructor

Folsom Aquatic Center
Folsom, CA
05.2019 - 08.2019
  • Instructed children and adults of various ages in swimming techniques and water safety, adapting lessons to individual learning styles.
  • Specialized in educating children on the Autism Spectrum using customized methods.
  • Cultivated an uplifting setting to enhance students' confidence and swimming proficiency.

Education

Bachelor of Arts - Psychology

University of Arizona
Tucson, AZ
12-2024

Skills

  • Customer Service and Hospitality
  • Fundraising Expertise
  • Event Planning and Coordination
  • Digital Marketing Strategy
  • Coaching and Mentoring
  • Public Speaking

Accomplishments

  • California Scholarship Federation, Club Member, January 2017 - December 2020, Actively participated in volunteer events, assisting with school functions, fundraisers, and community service projects. Collaborated with peers and faculty to promote academic excellence and service within the school community.
  • Kickin' Cancer Club, President / Secretary, August 2018 - August 2020, Organized a $500 dollar donation for a former student diagnosed with brain cancer, coordinating fundraising efforts and community outreach. Led and facilitated monthly club meetings, engaging members in meaningful discussions and planning events.

Volunteer Work

  • Philanthrocats, Volunteer Honorary, August 2023 - December 2024, Supported various university affiliated organizations by assisting with events, outreach, and service projects. Engaged in volunteer work both on and off campus, helping local nonprofits and student-led initiatives.
  • Bear Down Camp, Gato (Counselor), August 2023 - August 2024, Mentored incoming freshmen by providing guidance, support, and advice during their transition to college life. Facilitated team-building activities, workshops, and discussions to create a welcoming and inclusive environment.

Timeline

Server

Doughbird Restaurant
05.2023 - Current

Intern

College of Social and Behavioral Sciences
01.2023 - 12.2024

Supervisor

Wilson Bennett Technology
08.2022 - 05.2023

Student Caller

Ruffalo Noel Levitz
11.2021 - 05.2022

Restaurant Worker

Jack's Urban Eats Restaurant
06.2020 - 01.2023

Swim Instructor

Folsom Aquatic Center
05.2019 - 08.2019

Bachelor of Arts - Psychology

University of Arizona
Michaela Terner