Michaela Thompson
Clearwater
Summary
Dynamic Front Desk Receptionist at Women's Care Ob/Gyn, skilled in customer service and appointment scheduling. Enhanced patient satisfaction through efficient office management and effective communication. Proven ability to maintain data integrity and foster team collaboration, ensuring a welcoming environment that supports optimal patient care and operational flow.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Womens Care Obgyn.
Clearwater, FL
07.2023 - Current
- Managed patient scheduling and coordinated appointments for optimal office flow
- Greeted patients promptly, ensuring a welcoming environment upon arrival
- Handled phone inquiries, providing accurate information about services and procedures
- Maintained electronic health records with precision, ensuring data integrity
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Provided basic technical support for front office equipment, minimizing downtime.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Patient Care Technician
Nursing Home
Palm Harbor, FL
02.2023 - 07.2023
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of resident care areas, promoting a safe environment.
- Collaborated with multidisciplinary team to develop personalized care plans for residents.
- Facilitated communication between residents and families, strengthening support networks for care continuity.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Cashier
Winn Dixie Supermarket
Dunedin, FL
12.2021 - 02.2023
- Stocked, tagged and displayed merchandise as required.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Cashier
Wendy's
Dunedin, FL
08.2020 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained accurate cash drawer, ensuring proper change distribution.
- Assisted in training new team members on operational procedures.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team to manage peak hours effectively, enhancing service speed.
- Implemented best practices for cleanliness and safety in work environment.
- Monitored inventory levels, communicating restock needs to management proactively.
- Supported promotional initiatives by effectively upselling menu items to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
Education
High School Diploma -
Countryside High School
Clearwater, FL05.2022
Skills
- Customer service
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Sensitive information handling
- Work prioritization
- Administrative support
- Complex Problem-solving
- Office administration
- Confidentiality handling
- Meeting arrangements
- Calendar management
- Word processing
- Detail Oriented
- Time management
- Cash handling
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Front Desk Receptionist
Womens Care Obgyn.
07.2023 - Current
Patient Care Technician
Nursing Home
02.2023 - 07.2023
Cashier
Winn Dixie Supermarket
12.2021 - 02.2023
Cashier
Wendy's
08.2020 - 12.2021
High School Diploma -
Countryside High School