Hi, I’m
Michaela Van Tonder
Rochelle,IL
Summary
Adaptable professional with a proven track record in client relations and cultural immersion. Experiences with Cultural Care Au Pair and Efekto have led to excellence in enhancing customer experiences and fostering emotional connections. Excellent communication skills and empathy that leads to creating strong relationships with clients. Reliability and a knack for exceeding goals that contribute to team success.
Overview
8
years of professional experience
1
Certification
Work History
Cultural Care Au Pair, USA - Au Pair
Au Pair
06.2024 - Current
Job overview
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Provided first aid and healthcare monitoring when necessary, ensuring children's safety and well-being.
- Supported children's emotional and social development by being patient and understanding listener.
Cultural Care Au Pair, USA - Au Pair
Au Pair
09.2023 - 05.2024
Job overview
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
Efekto
Sales Agent
01.2019 - 04.2023
Job overview
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Efekto
Sales Promoter
10.2016 - 11.2018
Job overview
- Provided coupons, product samples and informational brochures to customers.
- Created and perfected various pitch promotions to attract customers toward products.
- Set up appointments for sales executives to meet with and install products at customer sites.
- Assisted in resolving customer complaints or concerns professionally while maintaining a focus on preserving long-term relationships.
- Increased sales by effectively communicating product benefits.
- Educated customers on product features and answered questions regarding product use.
- Improved company visibility by meeting with and engaging prospective customers.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Evaluated competitor offerings and strategies, using this information to develop targeted approaches for differentiating our brand in the eyes of the consumer.
- Recommended specific product options to meet customer needs.
Education
Edgemead High School, Cape Town, South Africa
High School Diploma
12-2018
Skills
- Patience and understanding
- Cultural immersion
- Social Skills Development
- Infant care experience
- Client Relations
- Customer Assistance
- Adaptable to change
- Empathy and Compassionate Care
- Excellent Written and Verbal Communication
- Reliability and Integrity
Certification
- TEFL/TESOL Certificate- TEFL Universal September 2022
- Heartsaver Pediatric First Aid CPR AED online portion- American Heart Association. February 2023
- Video Content Creation- Hudson Community College. December 2024
- Social Media: Creating Content and Personal Branding- Hudson Community College. January 2024
Languages
English
Native or Bilingual
Afrikaans
Full Professional
Timeline
Au Pair
Cultural Care Au Pair, USA - Au Pair
06.2024 - Current
Au Pair
Cultural Care Au Pair, USA - Au Pair
09.2023 - 05.2024
Sales Agent
Efekto
01.2019 - 04.2023
Sales Promoter
Efekto
10.2016 - 11.2018
- TEFL/TESOL Certificate- TEFL Universal September 2022
- Heartsaver Pediatric First Aid CPR AED online portion- American Heart Association. February 2023
- Video Content Creation- Hudson Community College. December 2024
- Social Media: Creating Content and Personal Branding- Hudson Community College. January 2024
Edgemead High School
High School Diploma
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