Michael Angelo Baloncio
Elmhurst,NEW YORK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Adaptable professional with expertise in personal development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Sarabeth
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Gyu-Kaku
12.2019 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Hotel And Restaurant Management
Mariner’s Polytechnic Colleges
Philippines 03.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Order Accuracy
- Reliable and Responsible
- Ability to Lift 30 Pounds
- Table Monitoring and Turnover
Timeline
Server
Sarabeth
11.2021 - Current
Server
Gyu-Kaku
12.2019 - 11.2023
Bachelor of Science - Hotel And Restaurant Management
Mariner’s Polytechnic Colleges
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