Michael Angelo Catungal
Daly City,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chevron
Daly City, 94015
02.2019 - Current
- Assisted customers with inquiries about fuel products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on loyalty programs and promotions.
- Maintained cleanliness and organization of service areas for customer safety.
- Collaborated with team members to enhance customer service quality.
- Trained new staff on customer service protocols and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Pharmacy Tech
San Francisco State University
San Francisco, CASkills
- Pharmaceutical calculations
- Medication administration
- Inventory management
- Customer service
Timeline
Customer Service Representative
Chevron
02.2019 - Current
Some College (No Degree) - Pharmacy Tech
San Francisco State University
Similar Profiles
Matini AtapanaMatini Atapana
Traffic Controller at ChevronTraffic Controller at Chevron
Iris Osorio UriasIris Osorio Urias
Customer Service Representative at ChevronCustomer Service Representative at Chevron
Gurbaaz SinghGurbaaz Singh
Customer Service Representative at ChevronCustomer Service Representative at Chevron
Giovanny MejiaGiovanny Mejia
Warehouse Delivery Worker at Fire Stop Sprinkler CompanyWarehouse Delivery Worker at Fire Stop Sprinkler Company
Ashley GonzalezAshley Gonzalez
Store Associate at In-N-Out BurgerStore Associate at In-N-Out Burger