Michael C. Brooks
Gainesville
Summary
Proven leader with extensive experience in multi-unit management and strategic planning, notably at 2k Enterprises DBA Simply Unforgetable Party Shop. Excelled in recruiting, training, and mentoring teams, and enhancing customer satisfaction. A creative problem solver skilled at deescalating situations and driving positive change. Adept in project management, new product ordering and inventory management/assest protection, achieving significant improvements in employee performance, customer relations and maintaining company profit and loss.
Looking for a new company to learn from and grow with to continue to improve myself and bring my skills to progress the companies best interests.
Overview
25
25
years of professional experience
Work History
District Manager
2k Enterprises Dba Simply Unforgetable Party Shop
02.2013 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Balloon specialist skilled in creating unique specialty arrangements for customers and did on site decorating in large venues for corporate events, weddings graduations, and more
Store Manager
Simply Unforgetable Party Shop
09.2011 - 02.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Balloon specialist skilled in creating unique specialty arrangements for customers and did on site decorating in large venues for corporate events, weddings graduations, and more
Assistant Store Manager
Simply Unforgetable Party Shop
02.2011 - 09.2011
Assistant Store Manager
Party City
01.2009 - 02.2011
Assistant Manager of Merchandising
Factory Card and Party Outlet
01.2008 - 01.2009
Store Manager
Factory Card and Party Outlet
01.2006 - 07.2008
Assistant Manager of Merchandising
Factory Card and Party Outlet
01.2001 - 01.2006
Supervisor
Factory Card and Party Outlet
01.2000 - 01.2001
Education
No Degree - Criminal Justice
Santa Fe College
Gainesville, FLSkills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Customer Relations
- Multi-unit management
- Action Plans
- Decision-Making
- Employee Scheduling
- Team Leadership
- Conflict Management
- Budget Management
- Human Resource Management
- Project Management
- Vendor Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementCompany CulturePersonal development programsTimeline
District Manager
2k Enterprises Dba Simply Unforgetable Party Shop
02.2013 - Current
Store Manager
Simply Unforgetable Party Shop
09.2011 - 02.2013
Assistant Store Manager
Simply Unforgetable Party Shop
02.2011 - 09.2011
Assistant Store Manager
Party City
01.2009 - 02.2011
Assistant Manager of Merchandising
Factory Card and Party Outlet
01.2008 - 01.2009
Store Manager
Factory Card and Party Outlet
01.2006 - 07.2008
Assistant Manager of Merchandising
Factory Card and Party Outlet
01.2001 - 01.2006
Supervisor
Factory Card and Party Outlet
01.2000 - 01.2001
No Degree - Criminal Justice
Santa Fe College
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