Michael Cristian Juarbe Kaufman
Kenosha,WI
Summary
Motivated and dedicated worker committed to ensuring customer satisfaction and contributing to the success of the company. Exceptional communication skills with a proven track record of building strong client relationships through a friendly and outgoing personality. Seeking flexible full or part-time employment with weekend and evening shift options. Results-driven representative excelling in fast-paced office environments, with strong client relations skills that enable resolution of issues and maintenance of client loyalty. Tech-savvy with in-depth software knowledge. 3 Years of experience in customer-facing roles, including in the medical field. Solid team player with an upbeat and positive attitude, possessing a proven skill in establishing rapport with clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
07.2024 - Current
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Performed laboratory tests to assist physicians in diagnosis.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Reviewed and processed requisitions for laboratory tests.
- Verified proper storage and transportation of specimens to laboratories.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Processed 6 donors every 10 minutes.
Phlebotomist
Versiti Blood Center
05.2023 - 03.2024
- Labeled transfer tubes and followed current FDA regulations for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers, patients, and myself.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assisted in training and onboarding new phlebotomists.
- Handled medical emergencies that transpired during work hours.
- Screened donors for venipuncture procedures.
Administrative Assistant
A Call To Men
05.2019 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered 3 calls at once.
Barista
Starbucks
08.2020 - 08.2021
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Prepared food in ovens to correct temperatures.
- Took care of 10 customers within 10 minutes.
Education
High School Diploma -
Kenosha Eschool
Kenosha, WI07.2021
Skills
- Multi-line telephone skills
- Service-oriented mindset
- IT proficient
- Solid problem solver
- Team player
- Recordkeeping and bookkeeping
- Organization and efficiency
- Office equipment operations
- Patient Safety
- Setting Up Equipment
- Phlebotomy Procedures
Accomplishments
- Honor society
- Video game club
- Skiing club
- Leadership award
- Trained 3 employees in 1 month
Affiliations
- A Call To Men Volunteer
- Gymnastics
- English honors
- 5 mile run for Alzheimer's
- Aladdin play
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
CSL Plasma
07.2024 - Current
Phlebotomist
Versiti Blood Center
05.2023 - 03.2024
Barista
Starbucks
08.2020 - 08.2021
Administrative Assistant
A Call To Men
05.2019 - 01.2023
- PT - Phlebotomy Technician
High School Diploma -
Kenosha Eschool
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