Michael G Yuban
211 Los Angeles
Houston,TX
1
Language
1
Certification
2
years of professional experience
Results-driven Customer Relations Specialist known for exceptional communication and problem-solving skills. Adept at managing customer inquiries and supporting individuals in crisis situations, ensuring effective service delivery and overall satisfaction.
Work History
Customer Relations Specialist - Seasonal
1 Year 6 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to enhance service delivery.
- Collaborated with team members to streamline response times and improve overall customer satisfaction.
- Assisted clients in navigating resources and services available through 211 Los Angeles.
- Facilitated emergency response by assisting callers in crisis situations and promptly contacting law enforcement and paramedics to ensure safety.
- Coordinated provision of emergency food and housing resources to support callers impacted by natural disasters across the country.
- Provided support through adult protective services elder abuse hotline, guiding elderly and permanently dependent adults in submitting abuse reports.
Customer Service Specialist - Seasonal
6 Months- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Processed orders accurately, ensuring timely delivery and adherence to service standards.
- Collaborated with team members to develop effective communication strategies, improving workflow and response times.
- Managed resolutions for client concerns related to backorders, late deliveries, and lost packages, ensuring timely updates and customer satisfaction.
- Assisted customers in navigating company catalog website, facilitating seamless order processing and clear understanding of payment procedures.
Education
Certified Dental Assistant - Dental Hygiene
Skills
Phone system management
Customer Relations
Complaint handling
Order fulfillment
Delivery scheduling
Quality control
Feedback analysis
Crisis communication
Digital communications
Multi-line phone talent
Emergency coordination
Merchandise monitoring
Inventory management
Certification
Certified Debt Specialist
Languages
Spanish
Native or Bilingual
Timeline
Customer Relations Specialist - Seasonal
211 Los Angeles
02.2025 - 08.2026Read More
Customer Service Specialist - Seasonal
Connexus Resource Group
07.2024 - 01.2025Read More
UEI College
Certified Dental Assistant from Dental Hygiene
Read More