Michaelin Vinton
Fairfield Township,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced in managing, training, and developing team members to meet, or exceed company goals and initiatives.
Overview
8
8
years of professional experience
Work History
Relationship Consultant II
GENERAL ELECTRIC CREDIT UNION
02.2019 - Current
- Personal banker, responsible for servicing all aspects of member's accounts.
- Kept track of branch maintenance, cash on hand, logs, servicing and replenishment of all personal teller machines.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Contributed subject matter expertise to monthly branch meetings, and quarterly company meetings recommending process improvements for entire department.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Trained team members for my location and other locations on the companies policy, consultative conversation, and other technical skills pertaining to the job, resulting in stronger staff development and increased productivity.
- Directly over saw the development of team members through one to one coaching, and teaching.
- Stepped up to manage the branch by leading morning huddles, coordinating and delegating tasks to team member's, and troubleshooting any issues through the chain of command.
Relationship Manager
BARCLAY CARD
04.2018 - 02.2019
- Helped customers manage their accounts, and educate them on products that we provide
- Filed disputes and fraud cases.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and services to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Complied with established internal controls and policies.
Market Research Specialist
ORC INTERNATIONAL
05.2015 - 08.2016
- Reviewed, classified and recorded survey data in preparation for computer analysis.
- Specialized talents in acquiring data for clients through successful communications skills with potential consumers
- Accurately recorded and reported data to the direct branch as needed.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Interactive Relationship Consultant: Trainer
General Electric Credit Union
02.2019 - 06.2021
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Consulted with outside parties to resolve discrepancies and create expert solution.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Trained team members on the new systems by creating training plans, materials, and holding training classes.
- Excuted, and adapted my training plans to accommodate changes to the systems and the needs of the department.
Education
Bachelor’s Degree - Sociology
University of North Carolina at Greensboro
Greensboro, NCSkills
- Problem Solving, Communication & Relationship Building,
- Financial Planning
- MS Office
- Process Improvement
- Financial Consulting
- Consultative Sales Approach
- Client Engagement
- Subject Matter Expert
- Team Leadership
- Cultural Awareness
- Client Relationships
- Analytical Thinking
- Analysis
- Processes and Procedures
- Customer Relationship Management
- Issue Resolution
- Work Planning and Prioritization
- Reports and Documentation
- Team Development
- Creating Training Plans & Classes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Interactive Relationship Consultant: Trainer
General Electric Credit Union
02.2019 - 06.2021
Relationship Consultant II
GENERAL ELECTRIC CREDIT UNION
02.2019 - Current
Relationship Manager
BARCLAY CARD
04.2018 - 02.2019
Market Research Specialist
ORC INTERNATIONAL
05.2015 - 08.2016
Bachelor’s Degree - Sociology
University of North Carolina at Greensboro
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