Michael J. Lockwood
Stamford,CT
Summary
Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable and results-driven performance. Known for maintaining calm under pressure and excelling in fast-paced environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher 2
City of Stamford
07.1995 - 03.2025
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Used specialized software to track and maintain case incident numbers and logs.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Assisted in the development of new dispatcher training programs, resulting in more efficient onboarding processes.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Coordinated multi-agency responses to large-scale emergencies, ensuring seamless collaboration between agencies for optimal outcomes.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Facility Services Director
The American Tobacco Co.
06.1986 - 07.1995
- Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
- Collaborated with HR staff on hiring decisions for Facilities Services team members.
- Played an instrumental role in long-term strategic planning for the Facility Services department.
- Managed budgets and controlled expenses, ensuring efficient use of resources within the facility.
- Analyzed performance metrics to identify opportunities for process improvements within the facility services department.
- Established strong relationships with vendors, negotiating favorable contract terms that benefited both parties involved while maintaining budgetary constraints.
- Streamlined work processes by collaborating with other department supervisors on cross-functional projects.
- Promoted a positive workplace culture, leading to increased staff morale and reduced turnover rates.
Education
Bachelor of Arts - English
University of Bridgeport
Bridgeport, CTSkills
- Emergency call response
- Emergency protocols
- Multitasking Abilities
- Excellent communication
- Coaching and mentoring
- Criminal justice knowledge
- Highly effective communication
Certification
Emergency Medical Dispatch, State of Connecticut
Telecommunicator, State of Connecticut
CPR, National Red Cross
Field Training Officer, APCO
Timeline
Public Safety Dispatcher 2
City of Stamford
07.1995 - 03.2025
Facility Services Director
The American Tobacco Co.
06.1986 - 07.1995
Bachelor of Arts - English
University of Bridgeport
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