Michael J. Palmer
Brighton,MA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
8
8
years of professional experience
Work History
Clerk IV
MassHealth
04.2017 - Current
- Index and categorize various documents used to determine applicant's eligibility
- Scan documents into the Electronic Document Management System
- Manage procurement of office supplies to support more than 70 employees
- Analyze discrepancies between source documents and keyed data to determine information accuracy and to ensure compliance with established standards and procedures
- Preform critical time sensitive data entry projects for managers accurately and in a timely fashion
- Alert supervisors to any quality control (QC) issues
Equipment Manager
Boston Pride
10.2017 - 01.2019
- Ensure availability of equipment for all players
- Maintain a list of equipment and noted the condition of each piece of equipment
- Ordered additional equipment based on frequency of use of expected life cycle
- Responsible for all equipment repairs
- Provided any additional game-day logistical support as needed
Customer Care Specialist
FMC Ice Sports
08.2016 - 03.2017
- Performed administrative duties including filing and answering emails
- Led a team to develop and execute campaigns and promotions to generate new sales opportunities
- Completed transactions using applications such as NetSuite, Booking and Cybersource
- Reported enrollment changes and registration totals to the program directors
- Performed data entry in MS Excel
College Outreach and Advising Specialist
Metrowest College Planning Center
11.2015 - 08.2016
- Advised students throughout Greater Boston of post-secondary options
- Managed outreach at high schools to educate students on financial aid and college enrollment
Education
BA - Specialized, Marketing and Sociology
Framingham State University
AS - Business and Sport Management
Dean College
Skills
- Appointment Scheduling Software
- Microsoft Outlook
- Maintaining Applications
- Mail Processing
- Spreadsheet Development
- Supply Tracking
- Speaking
- Stocking and Replenishing
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Equipment Manager
Boston Pride
10.2017 - 01.2019
Clerk IV
MassHealth
04.2017 - Current
Customer Care Specialist
FMC Ice Sports
08.2016 - 03.2017
College Outreach and Advising Specialist
Metrowest College Planning Center
11.2015 - 08.2016
BA - Specialized, Marketing and Sociology
Framingham State University
AS - Business and Sport Management
Dean College