Michaella Sullivan
Toledo,OH
Summary
Dynamic construction engineering student at the University of Toledo with extensive experience as a customer sales associate. Adept at blending technical knowledge with strong interpersonal skills to deliver exceptional service and support. Proven ability to communicate effectively with diverse clients, resolve issues, and foster positive relationships. Eager to leverage engineering expertise and customer service experience to contribute to projects in the construction industry, focusing on quality, efficiency, and client satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
03.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Swim Instructor
SafeSplash
12.2023 - 03.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Customer Service Associate
Home Depot
01.2022 - 08.2022
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
Education
Bachelor's Degree - Construction Engineering
University of Toledo
Toledo, OH05-2027
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Stock replenishment
- Computer Skills
- Customer Relations
Timeline
Customer Service Associate
Lowes Home Improvment
03.2024 - 08.2024
Swim Instructor
SafeSplash
12.2023 - 03.2024
Customer Service Associate
Home Depot
01.2022 - 08.2022
Bachelor's Degree - Construction Engineering
University of Toledo
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