Full-time Package Dispatch Supervisor
UPS
09.2021 - Current
Michael Walters
Operations Management
Westerville,OH
Timeline
Part-time Package Dispatch Supervisor
UPS
02.2018 - 09.2021
Driver Helper
UPS
12.2012 - 12.2017
Bachelor of Science - Business Administration
The Ohio State University
08.2012 - 05.2017
Work History
Full-time Package Dispatch Supervisor
UPS
09.2021 - Current
- Oversaw the daily dispatch of over seventy package-car drivers in the southeast Columbus arearoughly a dozen cities.
- Daily planning that begins each morning to create the optimal dispatch which included 10,000+ delivery stops and 30,000+ delivery packages.
- Supervised daily package dispatch operations to ensure timely and accurate deliveries.
- Identified trends to improve planning abilities and expectations
- Coordinated workflow among team members to optimize package sorting and routing efficiency.
- Implemented process improvements that enhanced productivity in dispatch operations.
- Trained a new part-time package dispatch supervisor to take on responsibilities in the operation.
- Monitored performance metrics to identify areas for operational enhancements and staff development.
- Developed schedules that maximized workforce efficiency while meeting service level agreements.
- Ensured compliance with safety regulations and company policies during all dispatch activities.
- Implemented cost-saving measures that reduced operational expenses without compromising service quality or employee morale.
- Achieved higher customer satisfaction rates by ensuring prompt and accurate package deliveries.
- Coordinated cross-functional efforts between warehouse personnel, drivers, and customer service representatives to ensure seamless communication throughout the supply chain process.
Part-time Package Dispatch Supervisor
UPS
02.2018 - 09.2021
- Learned to use UPS-specific programs to assist the full-time package dispatch supervisor with daily tasks.
- Coordinated logistics and scheduling for incoming and outgoing shipments to optimize resource use.
- Streamlined dispatch operations by incorporating advanced software tools for better task allocation and tracking.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Driver Helper
UPS
12.2012 - 12.2017
- Assisted drivers with delivering and picking up packages efficiently during the months of November and December.
- Seasonal job during college years
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Education
Bachelor of Science - Business Administration
The Ohio State University
Columbus, OH 08.2012 - 05.2017
Skills
Customer service
Problem-solving
Time management
Attention to detail
Multitasking and organization
Data entry
Teamwork and collaboration
Critical thinking
Relationship building
Microsoft office
Summary
Dynamic individual with hands-on experience in logistics management. Brings problem-solving skills and proactive approach to new tasks. Committed to making meaningful contributions and advancing organizational goals.