michaiah stum
Marysville,WA
Summary
Detail-oriented Night Auditor with a strong work ethic and proven problem-solving abilities. Skilled in managing reservations and conducting nightly audits, aiming to enhance guest experiences and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Night Auditor
Angel of the Winds Casino Resort
Arlington, Washington
10.2025 - Current
- Performed nightly audits to ensure accuracy of guest accounts, enhancing trust and transparency.
- Generated daily reports on occupancy and revenue, providing management with insights for strategic decision-making.
- Facilitated guest check-ins and check-outs at front desk.
- Addressed guest inquiries and complaints promptly, ensuring high levels of satisfaction and fostering positive guest experiences.
- Collaborated with security to ensure the safety of hotel premises overnight.
Host/Busser
Ivar's Mukilteo Landing
Mukilteo, Washington
09.2023 - 10.2025
- Greeted and seated guests efficiently to enhance overall dining experience.
- Managed reservation systems to enhance table turnover and ensure smooth guest flow.
- Took reservations via phone and in person, streamlining guest management.
- Handled customer inquiries and resolved issues, contributing to guest satisfaction.
- Maintained cleanliness and organization of host station and waiting area.
- Supported restaurant staff during peak hours, fostering effective teamwork and improving service.
- Assisted in training new hosts on procedures and customer service standards.
- Managed incoming calls during busy shifts, ensuring prompt responses.
Custodian
Tulalip Resort Casino
Marysville, WA
09.2021 - 02.2022
- Maintained cleanliness of guest areas throughout the resort and casino.
- Operated cleaning equipment, including floor scrubbers and vacuums.
- Followed health and safety protocols while performing cleaning duties.
- Inspected facilities for safety hazards and reported issues promptly.
- Collaborated with team members to ensure timely completion of tasks.
Education
High School Diploma -
Sequoia High School
Everett, WA06-2021
Skills
- Reservation systems
- Guest services
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Work ethic
Timeline
Night Auditor
Angel of the Winds Casino Resort
10.2025 - Current
Host/Busser
Ivar's Mukilteo Landing
09.2023 - 10.2025
Custodian
Tulalip Resort Casino
09.2021 - 02.2022
High School Diploma -
Sequoia High School