Michal Zatlin

• Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
• Handled cash and electronic payments securely, minimizing discrepancies in daily cash reports.
• Monitored inventory levels and communicated restocking needs to management for timely replenishment.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Make ice cream sandwiches, interact with customers, build friendships, gain responsibility, and a better understanding of monetary value.

• Coordinated meal distribution to ensure timely service for guests
• Assisted in organizing community events to promote awareness and support
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Completed daily domestic tasks in shelters and group homes to assist people in need.
• Directly aid unhoused guests with meals, hygiene, and transport; had to navigate tough situations. Embraced responsibility for others and listened.

Guided and took care of middle schoolers, became a role model; set boundaries. Realized a passion for working with kids and practiced key adulting skills.

• Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
• Maintained cleanliness and organization of work area to enhance customer satisfaction.
• Assisted customers with menu inquiries and provided recommendations to improve dining experience.
• Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
• Made sandwiches, managed transactions, and handled irate customers. Gained problem-solving skills, financial independence, and customer service expertise.

• Greeted and seated customers promptly, ensuring a welcoming atmosphere.
• Managed reservation system, optimizing table assignments for efficiency.
• Assisted in training new staff on customer service standards and procedures.
• Coordinated with kitchen staff to ensure timely food delivery to guests.
• Managed service tasks, cleaned, and navigated power dynamics with supervisors. Assertive posture and resilience in a challenging work environment.