Michanique Cooper
Summary
Merchandising professional with proven track record in optimizing product displays and inventory management to drive sales. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Skilled in visual merchandising, market analysis, and customer engagement. Known for reliability and results-driven approach.
Overview
9
9
years of professional experience
Work History
Security Officer
California Southland Security Inc
07.2024 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Picker & Packer
Fashion Nova Distribution Center
11.2021 - 11.2024
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
Merchandiser
SAS Retail Services
11.2019 - 04.2025
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Merchandiser
Provantage Corporate Solutions. Inc.
07.2022 - 01.2023
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
Customer Service Representative
DIRECTV
02.2018 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Representative
Ebisu Marketing Corp
12.2015 - 05.2016
- Provided accurate and appropriate information in response to customer inquires.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Dorothy V. Johnson Community Day School
Los Angeles, CA01.2015
Skills
- High customer service standards
- Positive work attitude
- Dedicated to process improvement
- Negotiation competency
- Conflict resolution proficiency
- Effective listening skills
- Strong problem solving ability
- Reliable and punctual
- Stock rotation
- Friendly and outgoing
- Pricing and shelf labeling
- Friendly and outgoing
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Timeline
Security Officer
California Southland Security Inc
07.2024 - 11.2024
Merchandiser
Provantage Corporate Solutions. Inc.
07.2022 - 01.2023
Picker & Packer
Fashion Nova Distribution Center
11.2021 - 11.2024
Merchandiser
SAS Retail Services
11.2019 - 04.2025
Customer Service Representative
DIRECTV
02.2018 - 06.2018
Representative
Ebisu Marketing Corp
12.2015 - 05.2016
High School Diploma -
Dorothy V. Johnson Community Day School
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