Stacey Bass
Customer Service
Summary
Skilled, resourceful Customer Service Representative with 25 years’ experience. Committed to addressing customer concerns with speed, accuracy and professionalism.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
5
5
years of professional experience
Work History
Security Officer
Denali Universal Services
Anchorage, AK
05.2022 - 10.2025
- Monitored facility access and ensured compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to emergency situations, coordinating with law enforcement when necessary.
- Assisted in training new security personnel on operational procedures and policies.
- Maintained detailed reports on daily activities, incidents, and safety concerns for management review.
- Implemented access control measures to regulate entry and exit of individuals in secured areas.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Security Officer
Peak Alarm Guard & Patrol
Salt Lake City, UT
03.2021 - 10.2021
- Implemented safety measures that enhanced overall workplace security environment.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Collaborated with management to develop strategies for risk assessment and prevention.
- Provided exceptional customer service while maintaining a secure environment for guests and staff.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
No Degree - Medical Transcription
Mat-Su Community College
Wasilla, AK, USA05.2005
High School Diploma -
Granite High
Salt Lake City, UT05.1981
Skills
- High customer service standards
- Conflict resolution proficiency
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Access control
- Premises patrol
- First aid and CPR certified
- Shift work experience
- Work ethic
- Workplace safety
Timeline
Security Officer
Denali Universal Services
05.2022 - 10.2025
Security Officer
Peak Alarm Guard & Patrol
03.2021 - 10.2021
No Degree - Medical Transcription
Mat-Su Community College
High School Diploma -
Granite High