Micheal Jones
Columbus,IN
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
8
8
years of professional experience
Work History
Server Shift Leader
4th Street Bar & Grill
2020.06 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Bartender
Cheddars Stratch Kitchen
2017.10 - 2019.04
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Truss Assembler
KA Components
2016.06 - 2017.08
- Rolled machines over truss to embed plates and used finish press to complete secure assembly.
- Fabricated trusses to exact company standards and customer specifications.
- Placed connector plates at truss joints and hammered into place.
- Met schedule targets by working quickly and with minimal errors on building projects.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
Kit Assembler
Row Trucking Equipment
2015.05 - 2015.08
- Completed tasks on time to meet quality and safety standards.
- Followed safety protocols to maintain safe working environment.
- Assembled parts correctly according to specifications, reducing quality issues.
Education
No Degree - Information Technology
Indiana State University
Terre Haute, INSkills
- Safe Handling Standards
- Adaptable and Flexible
- Shipment Preparation
- Restaurant Operation
- Process Payments
- Guest Relations
Timeline
Server Shift Leader
4th Street Bar & Grill
2020.06 - Current
Bartender
Cheddars Stratch Kitchen
2017.10 - 2019.04
Truss Assembler
KA Components
2016.06 - 2017.08
Kit Assembler
Row Trucking Equipment
2015.05 - 2015.08
No Degree - Information Technology
Indiana State University
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