Micheala Lyman
Jay,OK
Summary
Dynamic Sales Associate with a proven track record at Gpm Investment, excelling in customer service and relationship building. Achieved consistent sales targets through effective problem-solving and teamwork. Skilled in cash handling and inventory management, fostering a welcoming environment that enhances customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Sales Associate
Gpm Investment
Jay, OK
03.2024 - 03.2026
- Assisted customers in identifying product needs and provided tailored recommendations
- Managed inventory levels, ensuring optimal stock availability for sales demands
- Processed transactions efficiently using point-of-sale systems
- Collaborated with team members to maintain organized merchandise displays
- Supported marketing initiatives by promoting seasonal products and offers
- Trained new staff on operational procedures and customer service standards
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Dollar General
Kansas, OK
01.2015 - 08.2015
- Monitored customer feedback and resolved issues to enhance satisfaction
- Conducted product demonstrations to educate customers on features and benefits
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
No Degree -
Kansas High School
Kansas, OKSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Excellent people skills
Reliable and punctual
Relationship building
Outgoing personality
Cash handling
Stocking and receiving
Cash handling accuracy
Accomplishments
Being to be home with my kids.
Languages
English
Elementary
Timeline
Sales Associate
Gpm Investment
03.2024 - 03.2026
Sales Associate
Dollar General
01.2015 - 08.2015
No Degree -
Kansas High School