Michel Kim
North Wales,Pennsylvania
Summary
Detail-oriented Client Coordinator with expertise in client relationship management and documentation management. Committed to enhancing service delivery through effective communication and timely responses to client needs.
Overview
4
4
years of professional experience
Work History
Client Coordinator 2
Maxim Healthcare
Bala, Pennsylvania
02.2024 - Current
- Facilitated communication between clients and healthcare professionals, improving clarity and responsiveness in service delivery.
- Coordinated client schedules and appointments for healthcare services efficiently.
- Assisted clients with paperwork and verified insurance processes to expedite care.
- Collaborated with multidisciplinary teams to ensure effective quality care delivery.
- Identified client needs and provided solutions through effective communication.
- Communicated effectively with clients regarding changes in policies or procedures.
- Ensured that client queries were answered efficiently and in a timely manner.
- Built long-term client relationships through personalized service and consistent follow-up.
- Collaborated with departments to address and resolve customer complaints, ensuring timely and effective solutions.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
Intake Coordinator
Care and Help Home care Agency
Philadelphia, PA
08.2022 - 08.2022
- Care and Help Homecare Agency | Philadelphia, PA Conducted patient intake interviews to gather essential medical information and insurance details, ensuring accurate documentation for patient care. Answered phone calls to provide assistance, information and medical personnel access. Compiled physical and digital documents, charts and reports. Updated group medical records and technical library to promote smooth office operations. Prepared and sent financial statements to support bookkeeping functions. Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services. Maintained clinical records and paperwork to meet agency standards. Received inbound calls to extract clinical information from providers, facilitating timely creation of authorizations and referrals. Answered and logged incoming inquiries via phone, fax and email. Made outbound calls to providers to obtain information necessary to create or update authorization. Issued, gathered and inspected intake forms to confirm correct signatures and information. Verified insurance eligibility, benefits, and patient liabilities, ensuring compliance and clarity for defined services.
- Facilitated client intake process for home care services at Care and Help Homecare Agency.
- Performed comprehensive assessments to accurately identify client needs and preferences.
- Managed documentation and maintained accurate client records in database systems.
Education
Bachelor of Arts - Telecommunications
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2020
Skills
- Patient scheduling
- Appointment coordination
- Client relationship management
- Documentation management
- Case management
- Cross-functional teamwork
- Conflict resolution
- Time management
- Organizational management
- Cross-functional teamwork
- Organizational skills
- Adaptability
- Teamwork
- Self motivation
- Appointment coordination
Timeline
Client Coordinator 2
Maxim Healthcare
02.2024 - Current
Intake Coordinator
Care and Help Home care Agency
08.2022 - 08.2022
Bachelor of Arts - Telecommunications
Bloomsburg University of Pennsylvania