Michel Perez
Stamford,CT
Summary
- Proven customer service skills that enhance customer satisfaction and loyalty. Strong background in merchandise production, consistently driving revenue growth. Experienced in child and pet care, demonstrating reliability and attentiveness. Innovative thinker with a focus on business and community improvement, complemented by experience in merchandise modeling.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
YMCA
Greenwich, CT
08.2024 - 12.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Administrator
Splash Car Wash
Westport, CT
01.2025 - 08.2025
- Oversaw cash reconciliations, ensuring accuracy in front desk financial records.
- Implemented effective sales strategies to maximize revenue generation.
- Greeted visitors and customers, enhancing rapport and retention through assistance.
- Mentored new employees on cashier duties, elevating overall staff performance.
- Counted cash drawers at shifts' start and end to maintain accuracy.
- Restocked and organized merchandise in front lanes for optimal presentation.
- Negotiated contracts skillfully, securing favorable terms for company and clients.
- Responded to inquiries via phone, email, and in-person regarding reservations.
- Reacted calmly during times of highly stressed or emergency situations.
- Played key role in disaster recovery efforts, quickly restoring data and systems following unforeseen incidents.
- Provided basic end-user troubleshooting and desktop support.
Retail Sales Associate
Journeys Shoe Store
Norwalk, CT
09.2024 - 06.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Sales Associate
Pink Sweets Cakes
Stamford, CT
02.2024 - 04.2024
- Delivered exceptional service as coffee barista, preparing a variety of sweet and savory items.
- Efficiently processed transactions as cashier, maintaining accuracy in cash handling.
- Coordinated organization of treats to optimize presentation and accessibility for customers.
- Ensured store cleanliness through regular cleaning tasks, enhancing overall atmosphere.
- Served as hostess for venues, managing guest flow and seating efficiently.
- Implemented advertising strategies that increased store visibility and customer engagement.
- Contributed to kitchen operations by managing dishwashing duties promptly.
Retail Sales Associate
Vintage Museum
Stamford, CT
11.2022 - 11.2023
- Oversaw all register functions, ensuring accurate opening and closing procedures.
- Handled cashier responsibilities to provide seamless customer service.
- Maintained organized inventory systems for improved accessibility.
- Utilized steaming techniques on merchandise to improve visual appeal.
- Developed merchandise advertisements to attract customer attention.
- Conducted regular cleaning tasks to maintain store hygiene.
Education
12th grade - undefined
Stamford High School
Skills
- Retail sales and service
- Cash handling and cashiering
- Food service and production
- Barista and coffee expertise
- Customer service and communication
- Sales and membership inquiries
- Childcare and pet care
- Basic computer skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Administrator
Splash Car Wash
01.2025 - 08.2025
Retail Sales Associate
Journeys Shoe Store
09.2024 - 06.2025
Front Desk Receptionist
YMCA
08.2024 - 12.2025
Sales Associate
Pink Sweets Cakes
02.2024 - 04.2024
Retail Sales Associate
Vintage Museum
11.2022 - 11.2023
12th grade - undefined
Stamford High School