Michele Bradley-Colclough
Secaucus
Summary
Committed professional with extensive expertise in staff management and training development, recognized for cultivating a culture of excellence and improving service delivery through strategic assessments and leadership during organizational transformations.
Overview
22
22
years of professional experience
Work History
Manager
Arc of Essex County
Livingston
06.2011 - Current
- Coordinated staff schedules to ensure adequate coverage and support.
- Managed daily operations of service programs for individuals with disabilities.
- Implemented training programs for new employees on policies and procedures.
- Evaluated service delivery processes for efficiency and effectiveness improvements.
- Provided leadership during times of organizational change or crisis situations.
Assistant Manager
Arc Of Essex County
Livingston
10.2007 - 06.2011
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Director
Millennium Kidz Hi-Tech Childcare Center
Jersey City
12.2003 - 12.2006
- Developed training programs to improve staff skills and knowledge retention.
- Implemented performance evaluation systems to assess employee contributions effectively.
- Established standards of excellence for customer service delivery throughout the organization.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
Education
Bachelor of Science - Business Administration
New Jersey City University
Jersey City, NJ05-2000
Associate of Applied Science - Accountant
Hudson County Community College
Jersey City, NJ05-1997
Skills
- Staff scheduling
- Training program development
- Performance evaluation
- Service delivery optimization
- Budget management
- Customer relationship management
Timeline
Manager
Arc of Essex County
06.2011 - Current
Assistant Manager
Arc Of Essex County
10.2007 - 06.2011
Assistant Director
Millennium Kidz Hi-Tech Childcare Center
12.2003 - 12.2006
Bachelor of Science - Business Administration
New Jersey City University
Associate of Applied Science - Accountant
Hudson County Community College
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