Michele Brightwell
Caretaker
Greer,WI
Summary
Background encompasses extensive professional experience in the following key positions of responsibility: Operations Manager; Administrative Assistant; Hotel Management - Reservations Manager; Guest Services Manager; Front Office Manager; Opening Team Member; Owner of Cleaning/ Personal Assistant Service; Caretaker
Overview
34
34
years of professional experience
Work History
Office Manager
Enviro Secure Sanitation, LLC
Mauldin, SC
12.2008 - Current
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Updated reports, managed accounts and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Compared vendor prices and negotiated for optimal savings
Property Manager
ACHI Investments LLC
Greenville, SC
09.2006 - 12.2008
- Maintained original leases and renewal documents in digital and hard copy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Office Administrator
Abbruzzese & Sons
Sunbury, OH
01.1994 - 12.1996
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained computer and physical filing systems
Operations Manager
Columbus Security Services
Columbus, OH
01.1991 - 12.1994
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Investigated and resolved departmental non-conformances.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hotel Operations Manager
Hyatt Hotels And Marriott Hotels
Columbus, OH
01.1981 - 12.1991
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
Education
High School Diploma -
Lady Verney For Young Ladies
High Wycombe, England08.1979
Skills
- Team Management
- Office Management
- Friendly and Relatable
- Administration and Operations
Languages
Portuguese
Timeline
Office Manager
Enviro Secure Sanitation, LLC
12.2008 - Current
Property Manager
ACHI Investments LLC
09.2006 - 12.2008
Office Administrator
Abbruzzese & Sons
01.1994 - 12.1996
Operations Manager
Columbus Security Services
01.1991 - 12.1994
Hotel Operations Manager
Hyatt Hotels And Marriott Hotels
01.1981 - 12.1991
High School Diploma -
Lady Verney For Young Ladies
Similar Profiles
Pruitt RichardsonPruitt Richardson
Erosion Control Crew Leader at Enviro-Tek, LLCErosion Control Crew Leader at Enviro-Tek, LLC
James CastagnettoJames Castagnetto
Lead CDL Driver at Valley Sanitation LLCLead CDL Driver at Valley Sanitation LLC
Amelia Campbell-AndrewsAmelia Campbell-Andrews
Financial Accounting Clerk at Geo Secure Services, LLC/Robert A. Deyton Detention FacilityFinancial Accounting Clerk at Geo Secure Services, LLC/Robert A. Deyton Detention Facility