Michele Cahanes
Montgomery,TX
Summary
Dynamic retail professional with a proven track record in management, while excelling in customer service and conflict resolution. Excellent merchandising skills. Recognized for enhancing customer loyalty through exceptional assistance and mentoring new staff. Skilled in inventory management and fostering teamwork, driving operational success and employee morale across diverse environments.
Overview
31
31
years of professional experience
Work History
Cashier
The Home Depot Inc
Montgomery, TX
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Assistant Manager of Operations
Elite Repeat
Montgomery, TX
09.2016 - 09.2018
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
District Manager
The Discovery Channel Store
Montgomery, TX
05.1994 - 05.2005
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma - General
McCullough High School
The Woodlands, Tx 05.1988
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Complex Problem-solving
- Retail merchandising
- Reliability and punctuality
- Leadership skills
- Operations management
- Multi-unit management
- Policies and procedures
- Projections development
Timeline
Cashier
The Home Depot Inc
10.2024 - Current
Assistant Manager of Operations
Elite Repeat
09.2016 - 09.2018
District Manager
The Discovery Channel Store
05.1994 - 05.2005
High School Diploma - General
McCullough High School