Michele Crosno
Hudson,FL
Summary
I have a diverse background, with experience in both sales and customer service. My time as a realtor showcases my ability to build relationships and close deals. My experience in call centers demonstrates my strong communication skills and my ability to handle a high volume of interactions.
Demonstrates a strong foundation in sales and customer service, highlighting relationship-building skills and successful negotiation in real estate transactions. Proven ability to adapt marketing strategies to client needs, ensuring high levels of customer satisfaction and streamlined processes.
Combines extensive experience in sales, customer service, and real estate to deliver exceptional results. Expertise in developing customized marketing plans, negotiating contracts, and collaborating with multiple stakeholders to ensure seamless transactions and high client satisfaction.
Flexible hard worker ready to learn and contribute to team success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Realtor
Re/max Champions
Land O' Lakes, Florida
08.2021 - Current
- Provided comprehensive client service from initial consultation to closing, ensuring compliance with realty companies and local real estate regulations
- Developed and maintained a strong network of clients through referrals, networking events, and online marketing strategies
- Collaborate with mortgage lenders, inspectors, attorneys, and title companies to coordinate smooth, efficient transactions.
- Represent buyers and sellers in residential and commercial real estate transactions, guiding clients through every stage of the buying or selling process
- Develop tailored marketing plans for property listings, including staging recommendations, MLS postings, open houses, social media campaigns, and digital advertising to maximize visibility and buyer interest.
- Guided clients through home buying and selling processes.
- Prepared comprehensive property listings and marketing materials.
- Conducted property showings and open houses for prospective buyers.
- Negotiated purchase agreements and contracts on behalf of clients.
- Utilized market analysis to determine property values and pricing strategies.
- Built relationships with clients through exceptional customer service.
- Collaborated with mortgage brokers, inspectors, and appraisers for seamless transactions.
- Stayed updated on local real estate trends and market conditions.
- Scheduled home viewings with potential buyers.
Residential Cleaner
Independent Self Employment
Hudson, FL
05.2019 - 12.2022
- Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Followed client instructions and customized cleaning routines to meet specific needs and expectations
- Demonstrated reliability, attention to detail, and respect for clients' property and privacy
- Communicated with clients to confirm appointments, handle rescheduling, and accommodate special requests or last-minute changes.
Sales Account Manager
BNG Enterprises
Paris, TN
07.2014 - 05.2018
- Acted as the liaison between clients and internal teams, translating client needs into actionable tasks for marketing, product, sales, and support teams.
- Identified upselling and renewal opportunities by staying informed about client goals and offering value-added services.
- Served as the main point of contact for all client inquiries and issue resolution
- Leveraged CRM software to track sales activities, manage leads, and forecast future revenue projections
- Collaborated with the finance team to resolve billing discrepancies and ensure timely payment collection
- Increased average deal size through effective negotiation tactics and value-based selling techniques
- Resolved issues quickly and diplomatically, balancing client satisfaction with company capabilities and resources.
- Managed day-to-day account activities, including project coordination, deliverable tracking, and internal team collaboration to meet client objectives
Sales Account Manager
Heartland Tan Inc
Paris, TN
08.2006 - 03.2014
- Managed a diverse book of business, cultivating long-term client relationships through regular check-ins, performance reviews, and tailored service delivery.
- Developed and maintained strong relationships with clients, resulting in a customer retention rate
- Identified new business opportunities within existing accounts, leading to an increase in revenue
- Negotiated contract terms and pricing agreements with clients, ensuring profitability while maintaining customer satisfaction
- Tracked sales performance metrics using CRM software, analyzing data to optimize strategies and improve overall team efficiency
- Resolved escalated customer issues promptly and professionally
- Increased client engagement through regular communication channels such as phone calls and through cold calling new customers
- Served as the primary point of contact for key accounts, ensuring exceptional customer service and satisfaction
- Identified opportunities for upselling and cross-selling within existing accounts, leading to an increase in average deal size
- Managed contract negotiations with clients, ensuring favorable terms while protecting company interests
- Developed sales strategies to promote tanning products and services effectively.
- Managed key client relationships to ensure customer satisfaction and loyalty.
- Collaborated with marketing teams to create promotional materials for campaigns.
- Analyzed market trends to identify new business opportunities and enhance offerings.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Coordinated with other departments regarding order status updates and delivery schedules.
- Managed accounts to ensure customer satisfaction and account retention.
Education
Some college - Biology
Tennessee State University
Nashville, TNSkills
- Leadership
- Upselling
- Organizational skills
- CRM Software
- Customer retention
- Customer satisfaction
- Time management
- Team work
Certification
- Real Estate License, 2021
- At Home with Diversity-sellers and buyers-AWD
- Accredited Buyer Realtor-ABR
Timeline
Realtor
Re/max Champions
08.2021 - Current
Residential Cleaner
Independent Self Employment
05.2019 - 12.2022
Sales Account Manager
BNG Enterprises
07.2014 - 05.2018
Sales Account Manager
Heartland Tan Inc
08.2006 - 03.2014
Some college - Biology
Tennessee State University