Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Drake

Dallas–Fort Worth Metroplex

Summary

Dynamic sales professional with a proven track record at RR Donnelley, managing a $3M portfolio and driving client growth through strategic marketing solutions. Skilled in B2B sales strategy and customer relationship management, I excel in identifying opportunities and fostering partnerships to enhance client satisfaction and retention.

Overview

24
24
years of professional experience

Work History

Inside Sales Representative

RR Donnelley
01.2020 - Current
  • Manage a $3M portfolio, providing custom marketing and print solutions (labels, packaging, forms, fulfillment).
  • Collaborate across industries including healthcare, manufacturing, and hospitality to address unique client needs.
  • Identify new business opportunities and assist clients with strategic growth initiatives.

Property Manager

#1 Apartment Community
Duncanville
03.2016 - 04.2019
  • Maintained a 3% or lower vacancy rate across 164 units for 3 consecutive years.
  • Oversaw rent collection, vendor coordination, and compliance with housing laws.
  • Created marketing campaigns and managed community events to increase tenant retention and acquisition.
  • Supervised maintenance operations and processed tenant applications, background checks, and evictions.

Flooring Specialist

Ideal Floors
Duncanville
05.2014 - 02.2016
  • Exceeded sales targets by 16% through strong product knowledge and customer rapport.
  • Managed over 150 client accounts, scheduling installations and ensuring high satisfaction levels.
  • Generated project designs and processed work orders independently with minimal supervision.

Senior Purchasing Specialist

CEC Entertainment
Irving
09.2010 - 05.2014
  • Managed vendor relationships and streamlined purchasing processes for 514 locations.
  • Processed 600+ invoices monthly and optimized inventory tracking through Excel-based tools.
  • Developed PowerPoint presentations and coordinated departmental meetings for internal and vendor communications.

Polling Specialist I

CEC Entertainment
Irving
10.2005 - 09.2007
  • Resolved sales discrepancies and conducted audits for 125 locations.
  • Maintained accuracy in gift card reconciliations and end-of-month closings.

Customer Service Representative

CEC Entertainment
Irving
09.2001 - 10.2005
  • Handled high-volume inbound calls, resolving customer issues efficiently.
  • Contributed to improvements in the automated phone system and ensured script adherence.
  • Built strong interdepartmental relationships to improve resolution times.

Education

Some College (No Degree) -

Mountain View College
Dallas, TX

High School Diploma -

South Grand Prairie High School
Grand Prairie, TX

Skills

  • B2B and B2C sales strategy
  • Customer relationship management
  • Order and inventory processing
  • Client retention and upselling
  • Contract negotiation
  • Cross-functional team leadership
  • Marketing collateral development
  • Vendor and partner coordination

Timeline

Inside Sales Representative

RR Donnelley
01.2020 - Current

Property Manager

#1 Apartment Community
03.2016 - 04.2019

Flooring Specialist

Ideal Floors
05.2014 - 02.2016

Senior Purchasing Specialist

CEC Entertainment
09.2010 - 05.2014

Polling Specialist I

CEC Entertainment
10.2005 - 09.2007

Customer Service Representative

CEC Entertainment
09.2001 - 10.2005

Some College (No Degree) -

Mountain View College

High School Diploma -

South Grand Prairie High School

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Michele Drake