Michele DuMond
Walton,NY
Summary
Dynamic salon owner with a proven track record in enhancing client satisfaction and driving revenue growth. Successfully trained staff in customer service excellence and implemented effective marketing strategies, resulting in increased client retention. Skilled in financial management and inventory control, fostering a collaborative team environment to achieve business goals.
Overview
35
35
years of professional experience
Work History
Salon Owner/Operator
Self
Walton, NY
06.1991 - Current
- Managed daily salon operations, ensuring high standards of service and client satisfaction.
- Trained and mentored staff on best practices in customer service and technical skills.
- Developed marketing strategies to increase client retention and attract new clientele.
- Implemented inventory management systems to optimize product usage and minimize waste.
- Oversaw financial management, including budgeting, payroll, and expense tracking.
Education
High School Diploma -
Walton Central
Walton, NY06.1987
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
- Appointment scheduling
- Customer service
- Decision-making
- Business development
- Inventory control
- Goal setting
- Financial management
- Social media marketing
- Sales strategies
- Relationship building
- Cost control
- Revenue generation
- Resource allocation
- Project management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
Timeline
Salon Owner/Operator
Self
06.1991 - Current
High School Diploma -
Walton Central