Michele Freeney
Irving,TX
Summary
Dynamic server and customer service professional with a focus on enhancing guest experiences and driving customer satisfaction through effective communication and attentive service.
Overview
7
7
years of professional experience
Work History
Server
First Watch
Addison, Texas
02.2026 - Current
- Delivered exceptional customer service in high-pressure dining environment, enhancing guest experiences.
- Provided attentive customer service, fostering satisfaction and repeat business.
- Took and processed customer orders accurately and efficiently.
- Greeted customers, addressed inquiries, and recommended specials, contributing to increased sales.
- Assisted team members during peak hours to ensure smooth operations.
- Communicated effectively with kitchen staff regarding special requests.
- Managed cash register transactions and handled payments securely.
Business Development Customer Realations
Grubbs
Grapevine, Texas
02.2025 - 03.2026
- Provided professional, knowledgeable service on incoming calls to ensure customer satisfaction.
- Offered resolutions to de-escalate calls and solve customer issues.
- Upsold products based on customer needs and preferences during calls.
- Promoted products and services through outbound sales calls to engage potential customers.
- Developed new leads each day at or above quotas.
- Tracked customer interactions and managed information using call center software to enhance service delivery.
- Collaborated with team members to resolve escalated issues efficiently.
- Assisted in training new representatives on call handling procedures.
- Handled billing inquiries and processed payments efficiently for customers.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Provided feedback to improve sales scripts and customer service processes.
Server, Bar manager, GM assistant
fuzzys taco shop
DFW, TX
04.2022 - 06.2024
- Provided exceptional customer service in a fast-paced bar environment.
- Crafted and served a variety of cocktails and beverages to customers.
- Assisted in training new bartenders on drink preparation and customer service.
- Trained new bartenders on drink preparation and bar policies effectively.
- Managed food and drink orders efficiently during peak hours.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in training new servers on menu details and service protocols.
- Upsold menu items to enhance the dining experience for guests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Collaborated with kitchen staff to ensure accurate food preparation.
- Tracked and organized inventory levels for efficient supply management. levels by tracking orders and supplies for the bar.
- Managed daily operations to ensure efficient workflow and resource allocation.
- Crafted strategic plans to improve service delivery and boost customer satisfaction.
- Implemented cost-control measures to optimize budgetary performance and reduce waste.
- Fostered strong relationships with vendors to negotiate favorable agreements and terms.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Fostered positive work environment through team-building activities that promoted collaboration among departments.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed customer transactions using point-of-sale systems.
Lead Barista and Trainor
Starbucks
Multiple locations- DFW, TX
01.2020 - 05.2024
- Trained new baristas on beverage preparation and customer service standards.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Managed daily operations and ensured smooth coffee preparations.
- Created a welcoming atmosphere through effective customer engagement and service.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with management team to devise strategies that drove sales growth and improved profitability.
- Implemented quality control measures for beverages to uphold company standards and enhance customer satisfaction.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Oversaw inventory management and ordered supplies to ensure consistent stock availability.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Maintained cleanliness and organization of the workspace and equipment.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Designed attractive displays for promotional materials to capture customer interest.
- Listened to customer desires and needs to recommend optimal products.
- Provided coaching and feedback to staff members regarding performance expectations.
- Maintained calm demeanor during high-volume periods and special events.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Monitored temperatures of freezers and refrigerators to ensure food safety and quality.
Skills
- Customer service
- Upselling techniques
- Point of sale systems
- Order management
- Inventory management
- Customer engagement
- Customer feedback analysis
- Service optimization
- Process improvement
- Team collaboration
Timeline
Server
First Watch
02.2026 - Current
Business Development Customer Realations
Grubbs
02.2025 - 03.2026
Server, Bar manager, GM assistant
fuzzys taco shop
04.2022 - 06.2024
Lead Barista and Trainor
Starbucks
01.2020 - 05.2024