Michele Friedman
Coram, NY
Summary
Detail-oriented professional with a strong background in customer service and patient relations. Skilled in problem-solving and effective communication, committed to enhancing customer experiences and fostering trust.
Overview
30
30
years of professional experience
Work History
Cashier
Homegoods
6 Henry Street
04.2012 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained clean and organized checkout areas to enhance efficiency.
- Collaborated with team members to optimize inventory management practices.
- Resolved customer complaints professionally, contributing to improved satisfaction rates.
Medical Assistant
Dr. John Valente
Smithtown, NY
01.2000 - 12.2011
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Streamlined inventory management for medical supplies, reducing shortages and waste.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Cashier
Caldor Department Store
Deer Park, NY
01.1996 - 05.1999
- Implemented loss prevention strategies, reducing shrinkage at the register.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
Education
Medical Assistant
Dover Technical School
Ronkonkoma, New York12-1999
Skills
- Customer service
- Money handling
- Customer service excellence
- Merchandise restocking
- Returns processing
- Fraud prevention awareness
- Empathy and patience
- Visual merchandising
Timeline
Cashier
Homegoods
04.2012 - Current
Medical Assistant
Dr. John Valente
01.2000 - 12.2011
Cashier
Caldor Department Store
01.1996 - 05.1999
Medical Assistant
Dover Technical School