Michele Fusco
Punxsutawney,PA
Summary
Reliable and detail-oriented Administrative Professional with over 10 years of experience in medical billing, accounts payable/receivable, and customer service. Proven track record of managing high-volume tasks, streamlining operations, and delivering exceptional client satisfaction. Expert in industry-standard software including Brightree, Peachtree, and Paycom, with a strong commitment to accuracy, confidentiality, and efficient office operations.
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
15
15
years of professional experience
Work History
Data Entry Clerk
Krise Transportation
Punxsutawney, PA
02.2024 - Current
- Manage high-volume incoming communications, directing inquiries to appropriate departments to ensure timely response.
- Maintain data integrity by accurately scanning and inputting sensitive credentials into Traversa and Paycom systems.
- Ensure organized documentation and record-keeping protocols for compliance and quick retrieval.
Customer Service Specialist
Adapt Health
Punxsutawney, PA
09.2020 - 02.2024
- Processed customer orders and payments efficiently using Brightree software, maintaining a high level of accuracy.
- Coordinated DME (Durable Medical Equipment) deliveries by proactively contacting patrons and managing logistics.
- Resolved customer concerns, ensuring satisfaction and maintaining company standards for service quality.
Customer Service Representative
Punxsy Medical Supply
Punxsutawney, PA
11.2019 - 08.2020
- Handled customer orders and financial transactions in Brightree, consistently meeting daily processing targets.
- Served as the primary point of contact for patrons, delivering friendly, efficient service to support business retention.
Medical Billing Representative
Rezk Medical Supply
Carrolltown, PA
09.2014 - 11.2019
- Managed the end-to-end denial process for UPMC and Medicare, identifying root causes and re-submitting claims to reduce revenue loss.
- Liaised directly with insurance carriers to resolve complex billing discrepancies and ensure timely processing.
- Managed sensitive patient accounts, processing payments and providing clear, empathetic explanations regarding account balances.
Buyer/Customer Service/Shipping & Receiving
Ardiem Medical
Indiana, PA
06.2011 - 08.2014
- Streamlined purchasing operations by vetting suppliers, soliciting quotes, and procuring materials for medical device manufacturing.
- Executed full-cycle accounts payable and receivable functions using Peachtree, ensuring vendor payments and customer collections remained current.
- Managed inventory accuracy by inspecting incoming parts for quality, quantity, and documentation compliance.
- Provided comprehensive payroll support for the entire staff, ensuring accuracy and timeliness.
Education
High School Diploma -
Indiana Wesleyan School
Dixonville, PA05.1985
Skills
- Financial Operations: Accounts Payable/Receivable, Medical Billing, Denial Management, Payroll Administration
- Customer Experience: High-Volume Inquiries, Conflict Resolution, Patient/Client Relations, Order Processing
- Technical Proficiency: Brightree, Paycom, Traversa, Microsoft Office Suite
- Operational Support: Inventory Control, Purchasing & Procurement, Records Management, Scheduling
Timeline
Data Entry Clerk
Krise Transportation
02.2024 - Current
Customer Service Specialist
Adapt Health
09.2020 - 02.2024
Customer Service Representative
Punxsy Medical Supply
11.2019 - 08.2020
Medical Billing Representative
Rezk Medical Supply
09.2014 - 11.2019
Buyer/Customer Service/Shipping & Receiving
Ardiem Medical
06.2011 - 08.2014
High School Diploma -
Indiana Wesleyan School