Michele Gardner
Chattanooga,TN
Summary
Dynamic Licensed Dispensing Optician with a proven track record at America's Best Eyecare + Eyewear, excelling in retail sales and conflict resolution. Consistently surpassed sales targets through effective upselling and strong client relationships, while ensuring timely insurance claim submissions and fostering a professional environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician
America's Best Eyecare + Eyewear
11.2022 - Current
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
General Manager
Vision Works
12.2021 - 11.2022
- Directed budget implementations, performance reviews, training initiatives, scheduling, and contract discussions.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Contact Lense Manager
America's Best Eyecare and Eyewear
01.2018 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist
America's Best Eyecare and Eyewear
03.2017 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
Chattanooga State Community College
Chattanooga, TN03-1998
Skills
- Time management
- Professionalism and ethics
- Insurance verification
- Retail sales
- Optical orders
- Conflict resolution techniques
- Optical dispensing expertise
Certification
NAO - Ophthalmic Career Progression Program - 2020
NCLE - Certified Contact Technician - 2020
ABO - Certified Optician - 2020
Timeline
Licensed Dispensing Optician
America's Best Eyecare + Eyewear
11.2022 - Current
General Manager
Vision Works
12.2021 - 11.2022
Contact Lense Manager
America's Best Eyecare and Eyewear
01.2018 - 11.2021
Receptionist
America's Best Eyecare and Eyewear
03.2017 - 12.2017
GED -
Chattanooga State Community College
Similar Profiles
Adriana EspinozaAdriana Espinoza
Licensed Assistant Manager at America's Best Eyecare + EyewearLicensed Assistant Manager at America's Best Eyecare + Eyewear
Aya HammoudAya Hammoud
Optician/Optical Assistant at America's Best Eye Care and EyewearOptician/Optical Assistant at America's Best Eye Care and Eyewear
Maria OrtegaMaria Ortega
Optician at Fine Eyewear And EyecareOptician at Fine Eyewear And Eyecare