Michele Gerrish

Kansas City,MO

Summary

Dedicated Community Manager with over nine years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional manner.

Overview

years of professional experience

Work History

Community Manager

Flaherty & Collins Properties

06.2022 - Current

Working closely with and reporting directly to my Regional Property Manager.
Completed monthly and weekly reports, i.e month end, variance reports, owner reports, prelims, reclass and accruals, etc.
Developed annual operating budgets and forecasts.
Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Ensured all invoices were entered in a timely manner
Proficient in OPS
Executed vendor contracts
Responsible for property petty cash
Followed up on delinquent tenants and coordinated collection procedures.
Managed and rent collection of commercial spaces attached to the Apartment complex.
Handled tenant complaints promptly and appropriately.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Planned monthly resident events
Maintained positive landlord-tenant relationships, ensuring clear communication.
Coordinated with maintenance staff to ensure timely completion of repairs, if needed.
Conducted regular property inspections to preemptively identify and address maintenance needs.

Assistant Community Manager

GRE Management

07.2016 - 04.2022

Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Collaborated with the Community Manager and Regional Manager during property projects, including interior and exterior renovations.
Met with residents to gather information and develop effective solutions.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Increased office organization by creating filing systems and managing confidential information carefully.
Received and processed resident payments, and updated system accounts with latest information.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Senior Customer Care Representative

Sono Bello

02.2013 - 07.2017

Answered constant flow of customer calls with up to 50+ calls in queue per minute.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Entered customer interaction details in to track requests, document problems and record solutions offered.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, shipping and special order requests.
Recommended Sono Bello to customers, thoroughly explaining details.
Provided primary customer support to internal and external customers in fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Woodinville High School

Woodinville, WA

06.2008

Skills

Amenities expertise
Daily operations oversight
Payment management
Property tours and inspections
Expertise in Onesite, LRO, Knock, and SharePoint
Proficient in Microsoft Outlook, Word and Excel

Leasing and sales
Vendor management
Meeting participation
Database Management
Administrative abilities
Customer service

Timeline