Michele Grzelak
Resort Manager
MURRELLS INLET,SC
Overview
23
23
years of professional experience
Work History
General Manager
The Inlet Sports Lodge
Murrells Inlet, SC
06.2023 - 08.2024
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
- Developed marketing strategies to attract new clientele and boost overall occupancy rates.
- Conducted market research to identify emerging trends and adapt the resort''s offerings accordingly.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
Resort Manager
The Breakers Resort
Myrtle Beach, SC
03.2023 - 06.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Collaborated with various departments to ensure seamless coordination in service delivery.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Optimized room allocation processes, maximizing revenue generation opportunities from bookings.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
Mortgage Loan Officer
Movement Mortgage
Myrtle Beach, SC
05.2015 - 03.2023
- Implemented sales strategies that established relationships with referral partners.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Consult with clients about their lending needs to help them achieve their financial goals, including the collection and analysis of information about the client’s financial situation
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
Resort Manager
The Inlet Sports Lodge
Murrells Inlet, SC
07.2010 - 05.2015
- Responsible for opening 34 room boutique resort from the ground up
- Oversee all operations of resort
- Created and implemented all reports and policies
- Hire and manage all staff for entire resort
- Devised Yield Management System and monitor on a daily basis
- Generate/evaluated 30-60-90 forecasting reports
- Handle all customer issues for entire resort.
Resort Operations Manager
PAWLEYS PLANTATION RESORT
Pawleys Island, SC
09.2001 - 07.2010
- Manage Reservation/Front Desk/Maintenance/Housekeeping/Property Management Departments for 160 room high-end resort
- Responsible for staff of 20 including hiring, terminating, training, motivating, coaching and scheduling
- Responsible for creating and implementing annual department budgets
- Prepare weekly/monthly occupancy reports
- Devise Yield Management System and monitored on a daily basis
- Generate/evaluated 30-60-90 forecasting reports
- Handle all customer issues for entire resort
- Work in conjunction with Group Sales Office creating a system of checks and balances assuring guest received the best customer service possible
- Create, input and maintained all room rates, golf and vacation packages
- Responsible for VIP guest stays
- Manage Reservations/Rentals Department
- Process all homeowner statements, deal with all homeowner issues
- Input and updated all rates and specials on our site as well as Expedia and many others
- Manage our web sites main Intranet, keeping email database up-to-date, clean and ready for large bulk emails.
Sales Coordinator
PAWLEYS PLANTATION RESORT
- (Promoted to Resort Operations Manager 01/02)
- Traveled to various Associations Trade Shows to promote the resort
- Organized all travel needs for large corporate groups
- Coordinated and implemented all trade shows follow-up mailers/telemarketing
- Marketed potential meeting and convention clients via telemarketing and travel
- Responded to and followed up on all Convention Bureau leads and gave daily site inspections
- Met/spoke with all meeting planners to choose all of their menu selections, transportation needs, function set-ups, etc
- Responsible for all billing for all catering, transportation, resort services
- Coordinated all marketing information through the reservation system via target markets, both email and physical address databases
- Developed successful cooperative marketing program with local properties in an effort to promote the destination as a whole, creating a vacation/golf package that produced over 30% of the room revenue annually
- Set-up and monitored all Source of Business Codes and Market Segments to track all group/golf/vacation marketing efforts.
Education
B.S. Degree - Business Marketing
Millersville University of Pennsylvania
Summary
Coordinated Resort Manager with more than 20 years of experience working for high-end hotels. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Skills
- Hospitality Management
- Guest Satisfaction
- Financial Reports
- Training and Development
- Group Bookings
- Policies and Procedures
- Budget Implementation
- Customer Service Best Practices
- Employee Performance Evaluations
- Expense Management
Certification
- Pool Operator CPO Certificate, DHEC Required - 2024
Timeline
General Manager
The Inlet Sports Lodge
06.2023 - 08.2024
Resort Manager
The Breakers Resort
03.2023 - 06.2023
Mortgage Loan Officer
Movement Mortgage
05.2015 - 03.2023
Resort Manager
The Inlet Sports Lodge
07.2010 - 05.2015
Resort Operations Manager
PAWLEYS PLANTATION RESORT
09.2001 - 07.2010
B.S. Degree - Business Marketing
Millersville University of Pennsylvania
Sales Coordinator
PAWLEYS PLANTATION RESORT
Similar Profiles
Leah BullockLeah Bullock
Wilderness Guide at Knight Inlet LodgeWilderness Guide at Knight Inlet Lodge
Leah BullockLeah Bullock
Adventure Tour Guide at Knight Inlet LodgeAdventure Tour Guide at Knight Inlet Lodge
Kenaeda BlasKenaeda Blas
Server at Rookies Sports Bar and LodgeServer at Rookies Sports Bar and Lodge
Allyson BoisseauAllyson Boisseau
Esthetic Instructor at Spatech InstituteEsthetic Instructor at Spatech Institute
Rudolph PhillipsRudolph Phillips
Fiberglass Technician at MI TideFiberglass Technician at MI Tide