MICHELE HALL
Oakland,CA
Summary
Goal-oriented Customer service Rep dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
11
11
years of professional experience
Work History
Property Manager
StoragePro Management Inc
Castro Valley
11.2019 - 06.2024
- Open and closing, Cash handling and balancing, prep and deposit funds to the bank in timely manner.
- Cleaning facility, and units to rent
- Marketing, reservations, collections, advertising, lien prep and auction process. Create Purchase Order.
- Security checks, unit inventory, stock and merch inventory.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Relief Manager
Public Storage
Castro Valley, Ca
06.2018 - 10.2019
- Assist customer, cash handling and balancing, deposit money to bank in timely manner, full unit audit, stock and inventory, daily lock checks, welcome, collection, Lien and Auction calls, assist with auction, answer multi phone lines, faxing, photo copying, email, upsell merchandise, filing, computer use, cleaning duties, hauling abandon goods, general office projects
Manager On Duty
Motel 6
Oakland, Ca
09.2016 - 04.2018
- Assist guest, Cash handling and balancing, take deposit to the bank in timely manner, help manage a team of 25, hiring and termination process, motivating, training and counseling, conduct meetings, make weekly schedule, check daily emails and run payroll in timely manner
- Guest resolution, answer multi phone lines, cover shifts in various departments, computer use, trouble shooting, radio communication, camera monitoring, general office projects
Night Auditor
Motel 6
Oakland, Ca
07.2013 - 09.2016
- Assist guest, cash handling and balancing, make reservations, answer multi phone lines, faxing, photo copying, 10 key, computer use, balance All shifts activity and correct any mistakes, make coffee in timely manner, cleaning and general office projects
Education
GED -
Pittsburg Adult Education
Pittsburg, CASkills
- Time Management
- Computers and Electronics
- Tenant relations
- Work order monitoring
- Property marketing and promotion
- Vendor management
- Customer service-focused
- Property management
- Preventive Maintenance
- Eviction procedures
- Software utilization
- Property tours and inspections
- Marketing and advertising
- Preparing property agreements
- Payment collection
- Skilled multi-tasker
- Rent collection
- Property accountability
- Lease renewals
- Staff management
References
Available Upon Request
Timeline
Property Manager
StoragePro Management Inc
11.2019 - 06.2024
Relief Manager
Public Storage
06.2018 - 10.2019
Manager On Duty
Motel 6
09.2016 - 04.2018
Night Auditor
Motel 6
07.2013 - 09.2016
GED -
Pittsburg Adult Education