Michele Herding
Mankato,MN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Senior Account Executive
Alpha Media
10.2019 - Current
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Brought in over $500,000 annually in revenue while managing multiple National accounts.
- Prepared documentation, finalized sales and maintained records.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Obtained pricing deals, negotiated contracts, and solidified agreements.
Sales Executive
BeautyCounter
01.2015 - 09.2019
- Promote and sold Beauty Products via online and social media.
- Create online advertising that is interesting to customers.
- Built a team of driven and successful marketers.
- Managed team by offering sales ideas and coaching to insure their success.
Account Executive
Radio Mankato
08.2008 - 09.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Education
Bachelor of Science - Marketing Management And Research
Minnesota State University - Mankato
Mankato, MN05.1995
Skills
- Emerging Sales Opportunities
- Promotional Ideas
- Presentations and Demonstrations
- Account Servicing
- Relationship Management
- Digital Marketing
- Consumer Branding
Timeline
Senior Account Executive
Alpha Media
10.2019 - Current
Sales Executive
BeautyCounter
01.2015 - 09.2019
Account Executive
Radio Mankato
08.2008 - 09.2019
Bachelor of Science - Marketing Management And Research
Minnesota State University - Mankato
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