Michele Hood
Moab,UT
Summary
Dynamic operations supervisor with extensive experience at UPS, excelling in staff management and customer relations. Proven track record in enhancing workflow efficiency and implementing process improvements, resulting in increased employee engagement. Skilled in training and mentoring, with a strong focus on continuous improvement and conflict resolution to foster a productive work environment.
Overview
9
9
years of professional experience
Work History
Supervisor OMS
UPS
Minot, ND
12.2014 - 10.2023
- Oversaw daily operations, ensuring adherence to safety and compliance protocols.
- Trained new team members on workflow processes and operational standards.
- Monitored productivity metrics, identifying areas for improvement within the team.
- Coordinated scheduling and resource allocation to optimize workforce efficiency.
- Managed inventory control processes, ensuring timely restocking of supplies and materials.
- Conducted regular performance evaluations, providing feedback to enhance employee development.
- Implemented process improvements that enhanced package handling accuracy and speed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Brainerd Senior High School
Brainerd, MN05.1996
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Decision-making
Attention to detail
Complex Problem-solving
Inventory control
Staff development
Operations management
Processes and procedures
Policy enforcement
Conflict resolution
Inventory oversight
Verbal and written communication
Task delegation
Workflow management
Problem-solving
Multitasking Abilities
Multitasking
Computer skills
Time management
Excellent communication
Organizational skills
Customer relations
Problem resolution
Active listening
Self motivation
Reliability
Written communication
Problem-solving aptitude
Continuous improvement
Problem-solving abilities
Positive attitude
Teamwork
Professional and courteous
Customer relationship management
Employee training
Good judgment
Timeline
Supervisor OMS
UPS
12.2014 - 10.2023
High School Diploma -
Brainerd Senior High School