MICHELE J. WEBBE
Fort Lauderdale
Summary
Property Claims Adjuster with 2+ years of catastrophe property experience and 10+ years of investigative and customer service expertise. Proven ability to assess damages, interpret policy coverage, prepare accurate Xactimate estimates, and negotiate fair claim resolutions in high-volume, remote environments. Detail-oriented, self-directed, and committed to delivering efficient, high-quality claim outcomes.
Overview
15
15
years of professional experience
Work History
Catastrophe Property Adjuster
Allstate Insurance
01.2024 - Current
- Manage full claim lifecycle from first notice of loss through settlement in compliance with policy language and regulatory guidelines.
- Assess property damages and determine coverage eligibility using photos, documentation, and inspection data.
- Prepare accurate, detailed estimates using Xactimate, supporting timely and fair claim resolutions.
- Negotiate settlements while balancing customer advocacy, policy provisions, and company standards.
- Deliver consistent, empathetic customer communication in a remote, high-volume environment.
- Independently prioritize workload and maintain high-quality claim documentation.
Senior Claims Analyst
Collabera / Bank of America
05.2021 - 12.2023
- Investigated and resolved customer claims using multiple systems and tools in a metrics-driven environment.
- Interpreted policies and documentation to determine accurate claim outcomes.
- Met or exceeded productivity and quality benchmarks while working independently in a remote role.
- Ensured all cases were resolved in compliance with internal procedures and regulatory requirements.
Financial Crimes Analyst
Wells Fargo Bank
06.2011 - 04.2021
- Conducted detailed investigations involving fraud, identity theft, and financial abuse.
- Analyzed complex documentation and data to support defensible decisions.
- Made timely, independent decisions in fast-paced, highly regulated environments.
Education
Associate in Arts (A.A.) - Business Administration
Clarence Fitzroy Bryant College
St. Kitts & NevisSkills
- Field & Virtual Claim Handling
- Property Damage Assessment
- Critical thinking
- Coverage Analysis & Policy Interpretation
- Xactimate Estimating & Scope Review
- Claim Negotiation & Resolution
- Remote Customer Communication
- High-Volume Case Management
- Regulatory Compliance & Documentation
License
Florida Adjuster License, 0620 All Lines
Timeline
Catastrophe Property Adjuster
Allstate Insurance
01.2024 - Current
Senior Claims Analyst
Collabera / Bank of America
05.2021 - 12.2023
Financial Crimes Analyst
Wells Fargo Bank
06.2011 - 04.2021
Associate in Arts (A.A.) - Business Administration
Clarence Fitzroy Bryant College