Summary
Overview
Work History
Skills
Timeline
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Michele Kagialis

Linwood,NJ

Summary

Proven track record in elevating customer satisfaction and boosting sales, notably expanding US Foods' territory by 76%. Specializes in CRM and persuasive communication, adept at fostering client relationships and surpassing sales targets. Demonstrates strategic planning and time management, ensuring exceptional service and client loyalty across roles.

Overview

11
11
years of professional experience

Work History

Sales Consultant

Sysco
10.2023 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Exceed Sales Goals, achieve new business goals
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Territory Sales Manager

US Foods
04.2021 - 09.2023
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
  • Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
  • Established strong relationships with key clients, boosting customer retention rates.
  • Established and maintained 61 accounts, expanding territory by 76%.

Territory Manager

Kast Distributors
12.2017 - 12.2020
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.

Catering Sales Manager

Harrah's Conference Center
02.2014 - 04.2017
  • Increased event bookings by developing and implementing effective catering sales strategies.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
  • Exceeded both quarterly and annual sales goals.
  • Strengthened client relationships through consistent communication and excellent customer service.
  • Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.

Skills

  • Time Management
  • Customer Relationship Management
  • CRM proficiency
  • Product and service knowledge
  • Persuasive Communication
  • Prospecting skills
  • Closing Techniques
  • Strategic Planning

Timeline

Sales Consultant

Sysco
10.2023 - Current

Territory Sales Manager

US Foods
04.2021 - 09.2023

Territory Manager

Kast Distributors
12.2017 - 12.2020

Catering Sales Manager

Harrah's Conference Center
02.2014 - 04.2017

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Michele Kagialis