Michele Kardashinetz
Old Bridge,NJ
Summary
Dynamic and results-oriented senior-level manager with a proven track record in driving business success through strategic leadership, team building, and exceptional customer service. Skilled in aligning corporate objectives with innovative solutions to foster organizational and professional growth. Recognized for cultivating high-performance teams and enhancing operational efficiency to consistently exceed corporate goals. Committed to leveraging expertise to deliver sustainable business outcomes and elevate customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Optum- - Landmark Health
New Jersey
05.2023 - Current
- Act as an advocate and liaison for patients and families
- Oversee and create daily shift and scheduling operations for medical staff
- Conduct in-person and telephonic non-clinical appointments
- Provide community and health service resources to members
- Assist with phlebotomy home draw assignments
- Assist patient with navigation of benefits for health needs
- Meet quarterly metric for quality and productivity
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Collaborated with healthcare professionals to develop personalized care plans based on individual needs and goals
Phlebotomy Operations Manager
Natera
New Jersey
05.2020 - 03.2023
- Curriculum development, implementation of new global Phlebotomy Department
- Oversee and ensure leadership over representatives and phlebotomy operations staff across the US
- Comply create and train on all SOP, CLIA and compliance regulations
- Partnership with sales and third party vendors
- Employee scheduling and coverage
- Responsible for all recruiting, onboarding and training of staff members
- 75% biweekly travel to locations across the United States
- Implement and conduct employee assessments, evaluations and work performance reviews
- Ensure successful patient engagement and success
- Monitor productivity and metrics
- Client problem solving and resolution
- Logistics and Supply chain support
- Drive product development to contracted clients
Patient Care Coordinator
Frontage Clinical Research Services, Inc.
New Jersey
12.2017 - 05.2020
- Remotely Manage Clinic schedules and assessments via onsite and telemedicine
- Extensive recruiting, staffing, onboarding and training
- Work with hospitals, clinics, facilities and the clinical team to manage requests for patient care
- Conduct telephonic assessments and outreach to patients
- Provide community resources
- Recruit and vet qualified patients for studies in accordance to regulations
- Comply and train on all SOP and state regulations
- Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
Supervisor of Phlebotomy Services
Quest Diagnostic Laboratories
Teterboro, NJ
08.2017 - 12.2019
- Oversee Phlebotomy Operations and Department Staff for East Coast
- Coordination of daily schedule and coverage of all phlebotomy staff
- Assist and oversee home and telephonic visits
- Heavy travel to oversee multiple territories in North Jersey
- Cultivate and maintain relationships with clients and vendors
- Comply and train staff on all SOP, CLIAs and OSHA regulations
- Monitor monthly productivity and metrics
- Process staff payroll
- Performs audits and quarterly quality checks
- Communicate effectively to internal and external staff, sales team, logistics and senior management
- Assist in the set-up of new Patient Service Centers or Client Offices
- Perform, collect, and prepare specimens when needed
- Billing
- Logistics and Supply Chain support
National Phlebotomy Supervisor
Phlebotomy
Elmwood Park, NJ
01.2011 - 06.2017
- Oversee Phlebotomy Staff and Operations
- Coordination of daily schedule and coverage of all phlebotomy staff
- Heavy travel to oversee territories in along the East Coast and CA
- Assist and oversee home and telephonic visits
- Responsible for all recruiting and onboarding operations
- Cultivate and maintain relationships with clients and vendors.
- Comply, create, and train on all SOP, CLIA and OSHA regulations
- Perform audits and quarterly quality checks
- Access and maintain in house equipment according to standards
- Logistics and Supply chain support
- Develop and operate new Cancer Center at Hackensack Medical Center
Phlebotomist
02.2007 - 01.2011
- Perform a variety of routine blood collection procedures
- Utilize standard procedure for patient identification
- Record appropriate collection information on proper requisitions
- Obtain patient information for laboratory records
- Process, label and store patient specimens and sample
Education
National Certification in Medical Assisting -
Harrison Career Institute
Clifton, NJHigh school diploma -
Clifton High School
Clifton, NJ06.2002
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
Certification
Certified Phlebotomy Technician
Timeline
Patient Care Coordinator
Optum- - Landmark Health
05.2023 - Current
Phlebotomy Operations Manager
Natera
05.2020 - 03.2023
Patient Care Coordinator
Frontage Clinical Research Services, Inc.
12.2017 - 05.2020
Supervisor of Phlebotomy Services
Quest Diagnostic Laboratories
08.2017 - 12.2019
National Phlebotomy Supervisor
Phlebotomy
01.2011 - 06.2017
Phlebotomist
02.2007 - 01.2011
National Certification in Medical Assisting -
Harrison Career Institute
High school diploma -
Clifton High School