Michele Kennedy
Binghamton,NY
Summary
Experienced Account Manager with 20 years of experience in customer service and driving sales growth. Proven track record in generating over $150 million in new business and enhancing client retention through innovative processes. Skilled in relationship building, problem-solving, and utilizing CRM tools to meet and exceed client requirements
Overview
10
10
years of professional experience
Work History
iW National Accounts Manager
The Raymond Corporation
12.2022 - Current
- Responsible for managing and overseeing high volume accounts
- 150+ million worth of new business while generating additional revenue
- Maintain client acquisitions, 150+ million worth of new business while generating additional revenue
- Implemented processes to support new product development to retain client retention and drive sales
- Established successful relationships within the organization to ensure customer satisfaction from product launch to implementation
- Liaison between upper management, outsourced vendors and accounting to facilitate and ensure project successes.
Business Development Specialist/Sales Marketing
The Raymond Corporation
12.2019 - 12.2022
- Determined product/service requirements and any product replacement, create builds, generate lead times, close sales, and order equipment to meet customer’s needs via interface with service sales centers
- Key account management across multiple segments and named accounts
- Advanced into additional sales roles as a result of product knowledge and strong communication and partnership skills
- Assist clients with billing, account information and troubleshoot technical issues
- Conduct market research, maintain purchasing as well as identify purchasing patterns
- Worked on projects with marketing and CRM support teams to develop new product launches to market products to clients.
Server
Lost Dog Cafe
02.2015 - 12.2019
Dental Assistant
Aspen Dental
01.2015 - 12.2016
Education
Broome Community College
09.2013
Skills
- Relationship building
- Problem solving
- Adaptability
- CRM
- SAP
- JDE
- Excel
- Smartsheets
- Onenote
- Microsoft Office
- Scheduling applications
- Outlook
References
Available upon request
Timeline
iW National Accounts Manager
The Raymond Corporation
12.2022 - Current
Business Development Specialist/Sales Marketing
The Raymond Corporation
12.2019 - 12.2022
Server
Lost Dog Cafe
02.2015 - 12.2019
Dental Assistant
Aspen Dental
01.2015 - 12.2016
Broome Community College