MICHELE MANGUS
FULLERTON,NE
Summary
Dynamic Family Advocate with a proven track record at Central Nebraska Community Action Partnership, skilled in case management and resource identification. Expertly enhanced family support through needs assessments and effective communication, fostering trust and collaboration. Adept at time management, successfully managing a heavy caseload while empowering families to make informed decisions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Family Advocate
Central Nebraska Community Action Partnership
09.2011 - Current
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Partnered with local schools to facilitate communication between parents and educators regarding individual student needs.
Key Holder Supervisor
Dollar General Store
06.2016 - 05.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained and mentored new employees.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Medication Aide
Valley View Assisted Living
06.2015 - 10.2016
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
Education
High School Diploma -
Fullerton Public High School
Fullerton, NE05-1989
Skills
- Case management
- Resource identification
- Needs assessment
- Data recording
- Time management
- Effective communication
- Problem solving
- Child development
- Appointment scheduling
- Home visits
- Microsoft Office Suite
- File management
Timeline
Key Holder Supervisor
Dollar General Store
06.2016 - 05.2022
Medication Aide
Valley View Assisted Living
06.2015 - 10.2016
Family Advocate
Central Nebraska Community Action Partnership
09.2011 - Current
High School Diploma -
Fullerton Public High School
Similar Profiles
Lisa CallowayLisa Calloway
SOAR Advocate at Central Nebraska Community Action PartnershipSOAR Advocate at Central Nebraska Community Action Partnership
Crystal KreyerCrystal Kreyer
Veteran RRH Coordinator at Central Nebraska Community Action PartnershipVeteran RRH Coordinator at Central Nebraska Community Action Partnership
Rachel ChristensonRachel Christenson
Teacher/Center Specialist at Central Nebraska Community Action PartnershipTeacher/Center Specialist at Central Nebraska Community Action Partnership